A manager is a person whom is in charge of place‚ business or a company. Managers usually have three types of roles which are as follows. * Interpersonal Roles * Informational Roles * Decisional Roles Interpersonal Roles: The manager takes a major portion of responsibility to manage different things under management. These following are the most important roles under this a) The figure head role b) The Leader’s Role c) The Liaison Role Informational Roles: This is the role in
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organizational unit‚ every manager must perform some ceremonial duties as well as greet dignitaries‚ attend weddings‚ or take out customers. As figurehead of an organization managers need to take responsibility for actions of the employees such as taking blame for a mishap that may have occurred Leader Managers are responsible for the work of their respective people of their unit. They must partake in leadership roles such as motivating and encouraging employees. As a leader‚ the manager must empower their
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The Role of Managers A manager of an organization has many roles within an organization. A manger can be seen as a leader who can identify change and recognize the many different ways to approach it. Some of the roles that a manager can play in the midst of changes are the director‚ navigator‚ caretaker‚ coach‚ interpreter‚ and nurturer (Palmer‚ Dunford‚ & Akin‚ Chapter 6‚ 2006). Each role has their individual perspective on the managing change. Similarly‚ each role has their individual perspective
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The Role of a Manager: A report that identifies appropriate theories and concepts regarding the role that a manager plays in the current business environment. In order to identify the role of a manager we must first consider just what a manager is‚ and why they are needed. According to Crainer (cited in Management & organisational behaviour‚ 2010) managers are “creatures of the moment‚ perpetually immersed in the nitty-gritty of making things happen.” Similarly‚ Drucker (cited in Management & organisational
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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determine varying roles and functions of a manager‚ all managers have the same fundamental functions that ensure the business runs as efficiently as possible.There are four areas that a manager deals with in the functional areas of any business. These four areas are controlling‚ leading‚ organizing‚ and planning.( Bateman ) It is important to realize that the role of control for a manager is not negative in nature. In the functional areas of a business‚ control means that a manager is making sure
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Management of Change in banking sector Introduction:- Without a sound and effective banking system in India it cannot have a healthy economy. The banking system of India should not only be hassle free but it should be able to meet new challenges posed by the technology and any other external and internal factors. For the past three decades India’s banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans
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education maintains a group of parameters or models by which a manager’s attributes are delineated. Specifically‚ the question of what describes a manager’s activities is generally studied in reference to the contemporary elements of functions‚ skills and roles as adopted from a combination of the original theories and works of management theorists and authors. However it is argued that management contains a myriad of activities and factors that defy such simplistic compartmentalisation into contemporary
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CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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THE ROLE OF A MANAGER What is a manager? According to the oxford dictionary a manager is ‘a person responsible for controlling or administering an organization or group of staff’ but is that really what a manager is? (Oxford dictionaries 2011)This is because they are many different types of managers‚ as well as different roles each type of manager will have to perform‚ in order to be efficient and achieve their desired results. Also there are managers who must possess certain character traits
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