CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Information technology (IT) is a strategic resource that facilitates major changes in competitive behaviour‚ marketing and customer service (Kotler‚ 2007:312). In other word‚ it is the automation of processes‚ controls‚ and information production using computers‚ telecommunications‚ software and ancillary equipment such as automated teller machine and debit cards. It is a term that generally covers the harnessing of electronic technology for the
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Chapter 11 – Marketing Channels: Retailing and Wholesaling Marketing Channels and the Supply Chain The nature and importance of marketing channels: * Marketing channel or distribution channel – a set of interdependent organizations that help make a product or service available for use or consumption by the consumer or business user How channel members add value: * Producers use intermediaries b/c they create greater efficiency in making goods available to target markets thru contacts
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This is probably the part where you see someone put a cliché quote that inspires them‚ but I’m going to jump right into this. The value of failure is something you should learn in life‚ because failure can teach you a new mentality to do things‚ like working hard and trying to get better or quitting because someone can’t deal with failure. 7th grade tryouts were the first time that I actually had to try out for a school sports team‚ It was the most nervous I had ever been in my life up to that point
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783.7860 ON OT C OP YO What Is Marketing? RP OS T copying or posting is an infringement of copyright. permissions@hbsp.harvard.edu or 617.783.7860 ON OT C OP YO RP OS T Alvin J. Silk Content Adviser copying or posting is an infringement of copyright. permissions@hbsp.harvard.edu or 617.783.7860 ON OT C Harvard Business School Press Boston‚ Massachusetts OP YO What Is Marketing? RP OS T Copyright 2006 Harvard Business
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to influence an opinion or elicit a response. Promotional Strategy : A plan for the optimal use of the elements of promotion (Advertising‚ Sales Promotion‚ PR & Personal Selling). THE ROLE OF PROMOTION Competitive Advantage High product quality Rapid delivery Low prices Excellent service Unique features MARKETING COMMUNICATION PROCESS Communication is the process by which we exchange or share meanings through a common set of symbols. 2 categories of communication: a)
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Chapter 1 Marketing Creating and Capturing Customer Value 1) According to the five-step model of the marketing process‚ the first step in marketing is ________. A) capturing value from customers to create profits and customer equity B) constructing an integrated marketing program that delivers superior value C) building profitable relationships and creating customer delight D) understanding the marketplace and customer needs and wants E) designing a customer-driven marketing strategy Answer D
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First‚ let’s define: what is marketing? It is the action or business of promoting and selling products or services. Marketing is much more than just selling and advertising. It plays an essential role in providing consumers with need-satisfying goods and services. Marketing is a subject that touches everyone’s life. It is the means by which a standard of living is developed and delivered to people. Well‚ marketing plays an important role in society and affects my everyday life. It offers outstanding
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In the short film by the American Business Videos entitled Basic Selling Skills‚ Gary Hanson talks about providing the viewers a model for selling company products and services. Selling as described‚ is a five-step model‚ a process wherein a salesperson need to know how to establish rapport‚ uncover needs‚ present products and solutions‚ close the deal‚ and do the follow-on activities in response to the call of his customers. To illustrate this‚ Mr. Hanson featured Greg Norwood‚ a salesman from
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The Role of Internal Marketing and E-marketing in attaining Customer Satisfaction in the Educational Industry A case study: New Century School/Private Schools Sector Traditionally‚ customer satisfaction has been viewed as the primary antecedent to loyalty given the link between satisfaction‚ repeated purchase‚ positive recommendation‚ and profitability. However‚ satisfaction as a measure of the strength of the customer–brand relationship has been criticized as too cognitive in nature‚ measuring
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information to customers easily. * MARKETING * What is marketing? * Creating consumer wants & satisfying it * Finding ways to satisfy customers effectively & efficiently. * Is to be defined as value delivering process. * Definition * Kotler “Marketing is a social & managerial process by which individuals & groups obtain what they need and want through creating‚ offering and exchanging products of value with others”. * AMA “ Marketing is the process of planning & executing
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