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    (Paper Codes / Numbers revised as per suggestions made in the Standing Committee meeting held on Thursday‚ 19 th March‚ 2009) Annexure – III UNIVERSITY OF DELHI MASTER OF COMMERCE (M.COM.) (Revised Semester based Course Proposal) Rules‚ Regulations and Course Contents Semester I Nov./Dec. Examination 2009 Semester II April/May Examination 2010 Semester III Nov./Dec. Examination 2010 Semester IV April/May Examination 2011 M.Com. Syllabus as per revised course structure to be effective

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    companies deliver customer value‚ satisfaction‚ and loyalty? 2. What is the lifetime value of a customer‚ and why is it important to marketers? 3. How can companies cultivate strong customer relationships? 4. What is the role of database marketing in customer relationship management? MARKETING MANAGEMENT AT RITZ-CARLTON The Ritz-Carlton hotel chain‚ owned by Marriott International‚ is known throughout the world for its singular focus on providing exceptional service and luxurious amenities. This customer-centered

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    GREEN MARKETING Introduction: In the last decade‚ consumers have become more enlightened on environmental issues. Green marketing refers to selling product or rendering services based on environmental benefit. It came into existence in late 1980s and early 1990s. Green marketing is growing rapidly and consumers are willing to pay a lot for green product. There has been little analysis of the impact of this new market on the consumers and the environment so far. Green marketing affects all areas

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    ADCHEM’S APPROACH TO SELLING CLEBAL™ INTO GUATEMALA Following a review of the newspaper article‚ our recent law suit and events over the last one year concerning the sale of Clebal™ into Guatemala please find below my proposal‚ rationale for the proposal and proposed implementation plan: PROPOSAL A. Our organization should consider adding mustard oil to Clebal™ even though this might result in an initial drop in sales because of the increased

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    DIRECT MAREKTING: Direct Marketing Channels Any medium that can be used to deliver a communication to a customer can be employed in direct marketing‚ including: Email Marketing Sending marketing messages through email or Email marketing is one of the most widely used direct-marketing methods.[citation needed] One reason for email marketing’s popularity is that it is relatively inexpensive to design‚ test‚ and send an email message. It also allows marketers to deliver messages around the clock

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    decreased emotional gain for the donor family‚ decreased respect for life and the sanctity of the human body‚ and a loss of the personal link that currently exists in the donation process” (Organ Procurement and Transplantation Network). People should be generous‚ and be willing to give away their extra parts to those who are in need of said parts. Those who oppose the buying and selling of organs at Santa Clara University proclaim that “society may have a duty to preserve life and relieve human suffering

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    company‚ Apple Inc.. 2. Company Overview Apple Inc. is a United States multinational corporation which is headquartered in Cupertino‚ California (Apple Inc.‚ 2013). The company majorly focuses in manufacturing and selling consumer electronics‚ computer software and personal computers‚ with a large range of world widely famous products‚ such as the Mac‚ the iTunes‚ the iPod‚ the iPhone‚ and the iPad. The company has many achievements. Apple Inc. ranks as the second largest information technology

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    Introduction and history of the company 6 2.1 Mission statement 7 3.0 Nature of products 8 3.1 Home care 8 3.2 Personal care 9 4.0 SWOT analysis of the unilever 9 5.0 PESTEL Factors 13 6.0 Two product option 15 6.1 Introduction to the product 15 6.2 Axe Touch description 16 6.3 Axe Touch ingredients 16 7.0 Marketing objectives 16 7.1 Finance objective 17 8.0 Marketing research 18 8.1 PLC of the selected product 18 9.0 STP Analysis 20 9.1 Segmentation 21 9.2 Target market

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    Competitors Analysis Table (Dettol‚ Life Buoy and Kirei Kirei)………………………….Page 8 5) SWOT and PEST Analysis - SWOT…………………………...…………………………………………………………….Page 9 - PEST…………………………...……………………………………………………Page 10 & 11 6) Marketing Objective……………………………………………………………………….Page 12 7) Marketing Strategy - Four Ps and their strategy - Product…………………………...………………………………………………………….Page 12 - Price and Promotion…………………………...…………………………………….Page 12 & 13 - Place………………………...……………………………………………………….Page 14 & 15

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    1 Marketing: Managing Profitable Customer Relationships 1. Marketing seeks to create and manage profitable customer relationships by delivering _____ to customers. a. competitive prices b. superior value c. superior service d. superior promotion e. product assortment 2. ______________ is managing profitable customer relationships. a. Management b. Control c. Marketing d. Human resources e. Customer service 3. The twofold goal of marketing is to

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