HS711 CLINICAL GOVERNANCE AND PATIENT SAFETY Student no 1106154 UP:12/04/2012-07:22:52 WM:12/04/2012-07:23:40 M:HS711-4-SP A:11a1 R:1106154 C:247CF1EADC9DA0F26065022703A21C45C87E8E62 The aim of this assignment is to explore the clinical governance in connection with the provision of patient safety when administering drugs‚ study will relate to an incident in the author workplace (See appendix 1). The author presents the outcomes of Care Quality Commission (CQC 2010) related to this situation
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Process Improvement Plan Template This Project Process Improvement Plan Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome your comments. Public distribution of this document is only permitted from the Project Management Docs official website at: www.ProjectManagementDocs.com Process Improvement Plan Company Name Street Address City‚ State Zip Code Date Table of Contents
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Quality Initiatives Aiming for 120% product quality “We have to aim for 120% product quality. If 99% of the products we make are perfect‚ that would seem like a pretty good record. However‚ the customers who become the owners of the remaining 1% will surely consider their products 100% defective. It is unacceptable that even one customer in a thousand–even one customer in ten thousand–should receive a defective product. That’s why we have to aim for 120%.” When founder Soichiro Honda said this
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for the Incident ID #. The assistant then places the customer on hold‚ calls a customer service representative‚ advises the representative of the reason for the call (new problem or Incident ID #)‚ and transfers the caller. Proposed Solution: The role of the assistant who answers the call could easily be replaced by an automated system‚ which would allow the customer to press 1 for a new problem or 2 for a previously reported issue. If the customer pressed 2‚ they would be prompted to enter their
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References: Amy‚ W.O.M‚ Alison‚ M.D. and Christopher‚ J.W. (1999) Analysing service quality in the hospitality industry. Managing Service Quality. Vol. 9‚ No. 2‚ pp. 136 – 143 [i.p.12-13] Armstrong‚ R.W‚ Mok‚ C‚ Go‚ F.M Bryman‚ A. and Bell‚ E. (2007)‚ Business Research Methods‚ 2nd ed.‚ Oxford Press‚ New York‚ NY. [i.p. 25-26] Chen‚ R.X Fisher‚ C‚ Buglear‚ J‚ Lowry
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Process Improvement Analysis The advent of patient satisfaction scores has transitioned the way healthcare providers are caring for patients. Healthcare is increasingly consumer driven‚ thus‚ providers must develop improvement processes to meet the needs of patient expectations (Bleustein‚ Rothschild‚ Valen‚ Valaitis‚ Schweitzer & Jones‚ 2014). Picker Institute (n.d.) developed eight principles that reflect the key values that should guide healthcare practices. As more attention was directed towards
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The Patient Safety Movement Florida Institute of Technology According to patientsafetymovement.org (2013)‚ over 200‚000 patients die each year due to preventable causes. This is more than the number of deaths from lung‚ breast and prostate cancer combined. With such a high number of patients at risk of preventable death‚ the idea of patient safety moved to the forefront of medical discussions in the early 1990’s with the release of the Institute of Medicine’s report To Err is Human. The
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Process Improvement Plan University of Phoenix Dr. Anthony Matias March 24‚ 2011 Abstract The premise of this paper is to identify deficiencies in daily managerial processes by using systematic statistical process controls and make the necessary improvements. The paper will employ various examples and calculations along with supporting data to explain control limits and its importance to the statistical process control. The effects of seasonal factors and its relevance to a process
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* Qual Health Care 2001;10:40-48 doi:10.1136/qhc.10.1.40 * Viewpoint Management matters: the link between hospital organisation and quality of patient care 1. Elizabeth West‚ senior research fellow + Author Affiliations 1. Royal College of Nursing‚ Radcliffe Infirmary‚ Woodstock Road‚ Oxford OX1 6HE‚ UK 1. Dr E West elizabeth.west@rcn.org.uk * Accepted 21 December 2000 Next Section Abstract Some hospital trusts and health authorities consistently outperform others
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QUALITY ASSURANCE IN NURSING INTRODUCTION: Quality control is a specific type of controlling refers to activities that evaluate‚ monitor or regulate serves provided to consumers .in nursing the goal of quality care would be to ensure quality while giving nursing care to the clients as per nursing care plan. HISTORICAL ASPECTS: The field of quality assurance is an old as modern. Florence nightingale introduced the concept of quality in nursing care in 1855 while attending the soldiers in hospital
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