CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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could experience more often. He just came out of a strategic planning meeting with senior management at his company‚ Thai Logistics Logic (a leading supplier of logistics solutions for manufacturing companies throughout of Thailand and Indochina). The emphasis in many organizations on supply chain management had created huge demand for the products and services offered by Thai Logistic Logic (TLL). Started by Somporn Khunnadham‚ the most influential business tycoon in Chonburi‚ In 1980‚ the company had
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OMGT2191 Strategic Supply Chain Management Part B: Course Overview Portfolio: Business School: 630H Management RMIT Course Identification and Title: OMGT2191 Strategic Supply Chain Management Career: Postgraduate Credit Points 12 Course Coordinator: Professor Shams Rahman Course Coordinator Phone: +61 3 9925-5530 Course Coordinator Email: shams.rahman@rmit.edu.au Pre- requisite Courses and Assumed Knowledge and Capabilities: OMGT1021 Supply Chain Principles Course Description
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firms ought to be tied up with Ports as well as be defined as a Third Party logistic partners. China Ocean Shipping (Group) Co. (COSCO) is one of the largest liner shipping companies serving companies all over the world. It is a government-owned company. Founded in April 1961 with a registered capital of 1.9 billion Yuan in Beijing‚ COSCO is now a 116-billion-yuan corporation specializing in shipping and modern logistics. COSCO has six listed companies and more than 300 subsidiaries providing services
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surprise you that logistics can be such an important component in a country’s economic system? Why or why not? Answer I not surprise ‚ according to my past experience as a material controller in LG electronics and nowadays as a purchasing member in Suez Canal Authority The Logistics has a historical relationship with the Economic system specially with GDP . before 1980 logistics didn’t exceed the 10% of GDP ‚ but this percentage has been increased yearly until 2005 ‚ the logistics represent 45%
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BUS 106 BUSINESS: IT ’S NATURE AND ENVIRONMENT; 6th Canadian Edition; Griffin‚ Ebert and Starke (2007). Pearson Education Canada. ISBN: 0135140730. Canadian Business & the Law Canadian Business & the Law - by Dorothy Duplessis‚ Steve Enman‚ and Shannon O ’Byrne Business Law in Canada Author: Richard A.Yates Teresa Bereznicki – korol Trevor Clarke 8th Edition Reserve Price: 90 Buy Out: 92 Canadian Business and the Law Third Edition Author
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2008 ACADEMIC CASE STUDY SERIES Bertelsmann China: Supply Chains for Books (B) An Academic Learning Case Study written for the Council of Supply Chain Management Professionals Professor Stephan M. Wagner‚ WHU – Otto Beisheim School of Management Andreas Breiter and Gunnar Froh **Professor Stephan M. Wagner‚ WHU – Otto Beisheim School of Management‚ Andreas Breiter and Gunnar Froh prepared this case to provide material for class discussion. The authors do not intend to illustrate either
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the global supply chain and logistics strategy of MPA in both international inbound and outbound cargo transport to the Singapore port‚ which makes a brief analysis about global supply chain‚ and inbound and outbound logistics. Further‚ with a description of the current condition of MPA‚ it indicates three key foundational supply chain and logistical issues of MPA‚ which including world class physical logistics infrastructure of Singapore‚ global integrated logistics hub‚ and beneficial macro business
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small fraction of the e-commerce space is one of the fastest growing segments. It is also the most challenging in fulfilling its fundamental proposition of transcending physical boundaries to deliver a variety of products to the customer’s doorstep. Logistics and infrastructure in e-retailing becomes the very backbone of the fulfilment network and the basis on which stringent service level expectations are set and met‚ and customer mind-space among competing alternatives is won. In India‚ these are arguably
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SUPPLY CHAIN MANAGEMENT: IMPLICATIONS FOR SMALL AND RURAL SUPPLIERS AND MANUFACTURERS Christy Geiger Joel Honeyman Frank Dooley Upper Great Plains Transportation Institute North Dakota State University Fargo‚ ND 58105 March 1997 Disclaimer The contents of this report reflect the views of the authors‚ who are responsible for the facts and the accuracy of the information presented herein. This document is disseminated under the sponsorship of the Department of Transportation‚
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