Friday was the day that I’ve been waiting since 2 months ago. It’s the end of OBS‚ Outward Bound Singapore. Camping‚ kayaking‚ and hiking are the activities there. I got the sea expedition‚ which means 24 km kayaking from Pulau Ubin to Pulau Sembawang. It was tiring‚ of course‚ but it was worth it. "The most painful experience is when you repeat the same mistake again"‚ that’s what my instructor said. "What do you want to be in hot water? The egg‚ which will harden or the carrot‚ which will soften
Premium Debut albums 2007 singles Change
MEMO To : Dr Janie Liew-Tsonis From : NurulJannah Binti Ismail Date : 6 March 2013 Subject: Three reasons for choosing UMS ========================================================= Choosing the right university is crucial. The main reason being‚ the right university provides you with the opportunity to grow and gain knowledge. First main reason‚ I choose to enter Universiti Malaysia Sabah is because I want to gain more opportunity and experience here. As we know Sabah situated on the
Premium Sabah Kota Kinabalu Malaysia
Perception of Destination Branding Measures: A Case Study of Alexandria Destination Marketing Organizations suzan bakri hassan mohamed soliman abdel hamid Fayoum University‚ Egypt h o s n y a l b o h a i ry Authority Office‚ Alexandria‚ Egypt s u p p l i e r s a n d o r g a n i z e r s in the tourism sector seek to attract tourists by differentiating and marketing their products and services. While developing their marketing and sale methods they are now more and more using branding as one of their major
Premium Tourism Brand
Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
Premium Customer service
Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
Premium Customer relationship management Customer service Customer
effectiveness‚ and if the group becomes too small‚ the company will lose the benefits of economies of scale. There are often very large customers that provide a large portion of a suppliers business. These single customers are sometimes distinctive enough to justify constituting a segment on their own. This variable should be relevant to a substantial group of customers‚ such as parents who have children. * Identifiability and measurability: Is the kids’ market large enough to be identifiable
Premium Marketing Customer service Customer
It is no secret that some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and
Premium Customer Customer service Sales
Strategic Finance Reflective Paper: Corporate Governance Siddharth Menon 13200701 What is Corporate Governance? Corporate Governance defines the methods‚ structure and the processes of a company in which the business and affairs of the company managed and directed (Khan‚ 2011). It deals with ways in which suppliers of finance to corporations assure themselves of getting a return on their investment. Corporate Governance can also be defined as the whole system of rights‚ processes
Premium Corporate governance Governance Management
Personal Branding Plan Paper Personal Branding Plan Paper – Introduction My career spans a bit over 20 years in various administration positions in many different industries. Most of my career was spent in the manufacturing industry. In the beginning‚ for approximately 5 years‚ I was a receptionist‚ handling the most basic of responsibilities. Later began a stretch of time that I worked in an administration type of position as a planner and raw material control. This position allowed
Premium Manufacturing Industry
ABC’s capital expenditures and its financing 9 2.3. Comparison of ABC’s capital structure with similar companies 10 2.4. Characteristics of the company influencing the leverage policy 11 2.4.1. Tax advantage 11 2.4.2. Corporate tax rate 11 2.4.3. Earnings before tax and interest 11 2.4.4. Interest rate 11 2.4.5. Credit rating 12 2.5. Pecking order theory 13 2.6. Optimal capital structure 13 3.Dividend 14 3.1. Dividend policy
Premium Weighted average cost of capital Dividend yield Stock