Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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sources used A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚
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Branding Educational Services through Innovation Abstract The privatization of educational services in our country have led to a mushrooming growth of educational institutions at primary‚ secondary and higher educational levels. There is thus a cut throat competition amongst various institutions lying around in the same vicinity. It is a strong endeavor on the part of these institutions to customize and differentiate their services. The processes of creatively and innovatively branding the
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“We have created these new connection points‚ and now we are looking for new possibilities‚ together with Cisco IBSG‚ to put new technology in place for the next steps.” This shows Heineken are taking positive steps towards the future and want to maintain their strong brand image. They know the importance of consumer satisfaction and know they need to make the customer feel like they are a part of a community. “The value of a product is not what the producer puts in‚ but what the consumer gets out
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word branding began simply as a way to tell one person’s cattle from another by means of a hot iron stamp. A legally protected brand name is called a trademark. The word brand has continued to evolve to encompass identity - it affects the personality of a product‚ company or service. A concept brand is a brand that is associated with an abstract concept‚ like breast cancer awareness or environmentalism‚ rather than a specific product‚ service‚ or business. In consumer based marketing branding plays
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MIT School of Management (MIT-SOM) MPower 2013- Inauguration Function (27th Feb‚ 2013) Venue- Room No. 506‚ MITSOM Building Kunal- Announcement- An important announcement before we begin the program‚ I request the audience to kindly put their cell phones on silent mode. The guests have already arrived and we expect the program to start in next 5 minutes. 9.55 a.m. - Arrival of guests in Room No. 506 ------------------------------------------------- Krutika- Announcement- I request everyone
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CORPORATE SOCIAL RESPONSIBILITY : A REPORT ON HOTELS (a) Introduction Sales‚ consumer purchases fundamentally have always remained informed by quality; price and convenience but there had been a big change towards responsibly produced commodities. For example the demand in all of Europe for fair trade goods had raised from 51% in 2008 to almost 79% in 2012‚ consumer awareness for ethically produced commodities has also substantially risen. (Goff‚ 2012). Corporate Social Responsibility (CSR)
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n 1994 in Rwanda‚ a million members of the Tutsi tribe were killed by members of the Hutu tribe in a massacre that took place while the world looked away. "Hotel Rwanda" is not the story of that massacre. It is the story of a hotel manager who saved the lives of 1‚200 people by being‚ essentially‚ a very good hotel manager. The man is named Paul Rusesabagina‚ and he is played by Don Cheadle as a man of quiet‚ steady competence in a time of chaos. This is not the kind of man the camera silhouettes
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Maggi’s Brand Extension: Spreading in Indian Kitchen from Fast Food to Healthy Food "Maggi noodles has managed to enter Indian homes to change the traditional food habits of Indian children on their promise of convenience. This brand has understood the psychology of Indian mothers and positioned itself for mother-child indulgence." - The Business Magazine‚ 2008 “What Xerox is to photocopier and Colgate to toothpaste‚ Maggi is to noodles in India.”- the Times of India‚ 2009 In December
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business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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