HOTEL FRONT OFFICE OPERATIONS AND MANAGEMENT (BC 002) ASSIGNMENT - FRONT OFFICE MANAGEMENT BC002 Subject Title: Front Office Management Subject Code: BC 002 Student Name: Dhimyan Ibrahim Student I.D: 0105159 Lecturer: Gurcharan Singh Hans Marks: TABLE OF CONTENT PAGE a) History of the company Page: 1 - 6 b) Vision‚ Mission Statement & Company’s Objectives Page: 7 - 9 c) Location
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PART A CHAPTER 1 INDUSTRY PROFILE History of Hotel Industry: A hotel is an establishment that provides paid lodging‚ usually on a short-term basis. Hotels often provide a number additional guest services such as restaurant‚ a swimming pool or childcare. Some hotel has conference services and meeting rooms and encourages groups to hold conventions and meeting at their location. Revenues of hotel and restaurant (H&R) industry in India during the financial year 2000-2011 was INR 804.32 billion
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ABOUT HILTON HOTELS Hilton worldwide is a major player in the hospitality industry worldwide‚ crossing the hotel area from lush full-benefit lodgings and resorts to suites and mid valued inns. Its brands consideration contained its more than 3‚300 lodgings in 77 nations and incorporate Waldorf Astoria inns and resorts‚ Conrad lodgings and resorts‚ Hilton twofold tree‚ Embassy suite lodgings‚ Hilton enclosure Inn‚ Hampton Inn and suites‚ Homewood suites by Hilton and Hilton Grand excursions. This
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Case Studies: Leo’s Four-Plex Theater‚ Wong’s Pharmacy MCS Chapter 1-2 (p. 3-36) and the 3 short cases (p. 19-21) + “Note on studying cases”. 2 Management Control Alternatives Case study: Controls at the Bellagio Casino Resort MCS Chapters 3-4 (p. 76-95; 118-130; 153-178) including the case study: Bellagio Casino Resort 3 Control System Tightness and Costs. Case Study: Air Tex Aviation MCS Chapters 5-6 (p. 179-193; 218-227; 240-253) including the Air Tex Aviation case.
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PART A- INTRODUCTION Sheraton is Starwood’s ’flagship’ brand‚ providing luxury hotel and resort accommodation. The origins of Sheraton date back to 1937 when the company’s founders‚ Ernest Henderson and Robert Moore‚ acquired their first hotel in Springfield‚ Massachusetts. Sheraton is Part of Starwood Hotels & Resorts Worldwide‚ Inc. Starwood Hotels & Resorts Worldwide‚ Inc. is one of the leading hotel and leisure companies in the world with 1‚169 properties in nearly 100 countries and 171
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Abstract…………………………………………………………………………………………………8 Chapter 1 – Introduction………………………………………………………………………9 1.1 Background of Research…………………………………………………………………………… 1.2 Scope of the Study………………………………………………………………………………… 1.3 Research Objectives………………………………………………………………………………… 1.4 Research Hypothesis………………………………………………………………………………… 1.5 Limitations of the Study…………………………………………………………………………… 1.6 Research Structure………………………………………………………………………………… Chapter 2 – Literature Review……………………………………………………………12 2.1 Introduction………………………………………………………………………………………
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A hotel manager is a person who manages a hotel‚ a motel‚ or a resort. This position’s responsibilities and duties vary according to the size of the hotel or resort‚ as large hotels tend to require more management than small ones. Many people love going to hotels‚ they like pampering themselves with all kinds of services that a hotel offers. Services include fast room services‚ relaxing spa‚ clean swimming pool‚ good restaurant‚ and many other facilities. A lot of people do not know how the process
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The Art of Eating and Dining Case Study Assignment #2 Due Date: 18th October 2013 Table of Contents Introduction Case Study #1 – Remarkable Service: The Big Day (Summary) Case Study #1 – Questions and Answers 3 T’s of Service and the 9 Attributes of Remarkable Service – Analysis Case Study #2 – Wine Sales: Menu Review (Summary) Case Study #2 – Questions and Answers Information about Wine Conclusion Introduction This assignment
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Subject: Issues of MGM International Resorts I am writing this letter in order to address the slow recovery of your company. It has come to my attention that your company‚ MGM International Resorts‚ is facing some major issues as the gaming and hospitality industry struggles to recover. In this letter I plan to address the industries problems‚ and the specific issues that your company is facing. One of the major issues facing MGM International Resorts is that it is that the industry has a lot
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Information systems for managers Case study: Outrigger Hotels and Resort The solution is here… Magic Data The solution is here… Fama NDIAYE Question 1-The current IS resources of Outriggers: 1. Technical Resources: * Hardware(Personal computers; Routing equipment). * Software (Stellex‚ in 1987; Stellex 2.0‚ in 1992; centralized IT systems; E.Piphany; JD Edwards). – Appendix 1 * Networking comportments of IT infrastructure (XML interface; Electronic interface; IBM AS
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