ladies and gentlemen taking care of ladies and gentlemen IS THERE A ROOM IN THIS DYNAMIC INDUSTRY FOR YOU????? “OF COURSE! OUR BUSINESS IS SERVICE.” What is service? What is the secret being the best?-(asked t the General Manager of Oriental Hotel in Bangkok) SERVICE‚ SERVICE‚SERVICE SERVICE Webster’s New World Dictionary -the act or means or serving To serve is to: “provide goods and services for”&“be of assistance to.” With thousand of guest encounter each day‚ it is critical
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it wants to go. RE-POSITIONING BRANDS As markets and customer needs evolve; brands can lose customers to new competitors. In addition‚ brands can become diluted as product or service offerings become commodities. When a brand loses meaning and relevance to target customer‚ a new brand promise should be defined so the brand can be repositioned. TYPES OF BRAND RE-POSITIONING Brand Re-positioning Brand re-positioning is changing the positioning of a brand. A particular positioning statement
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Executive Summary In March 2014‚ my friends and I is interested in the development of a luxury hotel‚ planned to be operated by a well renowned hotel brand‚ a feasibility study was commissioned to be made. The purpose of this paper is to investigate the opportunities and risks of operating a high class hotel at the designated location. In order to determine whether a feasible operation of such an establishment is possible‚ the various key factors of competitive business in this particular market
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industry is experiencing a decline. In this project the selected products are Jute made Fashion Accessories like Jute bags‚ shoes‚ dresses and ornaments. Jute Accessories are now popular throughout the world. Jute & jute-based products are put to a wide range of uses. Bangladesh export jute products in many foreign countries. Uses of jute products are spacious & eco-friendly. Jute is very important to the economy of Bangladesh. It is a leading cash crop and still a major source of foreign exchange
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communications play a very big role in creating a strong brand identity. A brand is more than just that‚ a brand is almost like a person; it holds certain characteristics‚ values and personality traits. Combining all these aspects allows a brand to communicate with their consumers‚ which creates a strong relationship between the two parties. Brands have to communicate a certain message to reach their consumers and get them on-board with the brand‚ they communicate their messages using the following marketing
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The use of the statement of cash flow is a relatively new wrinkle in financial reporting. This statement‚ however‚ can be a useful management tool CASH FLOW is the life blood of a hotel. To manage a hotel’s assets properly‚ the hotel’s management must understand cash flow. The Financial Standards Board (FASB) has mandated that companies issue a statement of cash flow (SCF)‚ in addition to the traditional income statement and balance sheet. The SCF is a replacement of the little-understood measure
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BRAND PORTFOLIO METAPHORS BASED ON AAKER’S BRAND PORTFOLIO STRATEGY Kent Dahl kentd@kth.se Different Relevancein Different Contexts Proffesional World Indek/IPD‚ Guest Lecturer Master Thesis‚ Endorsed by Uggla Educational World Educational Music World Professional Music World Music World Internal& ExternalPerspectives What a weak sub‐ brand! Portfolio Roles No‚ it’s a Linchpin brand! Product Defining Roles ProductDefiningRoles
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October 1‚ 2010 Denise Resendiz Professor Gunter Kimpton Hotels Earthcare Program What are the benefits of Kimpton’s environmental sustainability initiatives? What are its costs? The benefit of the program is to put back into the earth what is being taken out. Many companies who support Eco friendly establishments will book specifically with the Kimpton hotel in support of their EarthCare program. The costs are greater for not putting back into the environment what is taken out
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4 2.1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
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