The Leela Palaces‚ Hotels and Resorts is an Indian luxury hospitality group founded in 1986 by Captain C. P. Krishnan Nair‚ who named it after his wife. Currently The Leela‚ as it is commonly referred to‚ is a group of seven luxury palaces and hotels‚ located in Mumbai‚ Goa‚ Bangalore‚ Kovalam‚ Gurgaon‚ Udaipur and New Delhi. The group has plans to open new hotels in Chennai (2012 - September) and later in Coimbatore and Agra‚ Lake Ashtamudi (Kollam‚ Kerala) and Jaipur. Born in an agricultural
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A Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
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selling? “We are not in the hotel business. The hotel business is about selling rooms‚ selling food‚ selling the bar. We do those things incidentally‚ but our business is service… Service is our profession.”‚ so Horst Schulze‚ founding president and COO of Ritz-Carlton Hotel‚ about the exceptional customer service philosophy of the company. The Ritz-Carlton focuses on taking care of their customers and employees‚ which was the reason to create “The Gold Standards” of customer service. These standards
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I decided to surf the internet in search of inspiration‚ and I found it on the mediate.com website. Robert Benjamin’s article "Hotel Rwanda and the Guerrilla Negotiator" definitely caught my eye particularly since I had checked the DVD out from the library last Friday but hadn’t yet watched it. Benjamin’s article piqued my interest enough to do some additional research on Rwanda‚ and passion was born. While a colony of Belgium‚ Rwanda was separated into two tribal groups which many say was
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rate of 10.7 % in whereas foreign arrivals at 8.1% in 2010 (Indian Tourism Statistics‚2010). To feed this splurge in arrivals hotels are booming across India and this most importantly has not been restricted to just metros. Even second tier cities like Bhopal‚ Amritsar‚ Surat‚ Ranchi etc are being looked upon as potential feasible destinations of upscale star brands. The hotel industry in India can be divided into eight segments based on the norms set by the Ministry of Tourism. They are 5-Star Deluxe
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rampage that swept through Rwanda‚ Africa in 1994. Hotel Rwanda‚ a film directed by Terry George in 2004‚ is a story based on the tragedy that occurred ten years prior. The massacre is a result of the Hutu tribe’s prejudice and discrimination of the Tutsi tribe and the world’s lack of intervention. George’s depiction of the event is less about the massacre itself though because of his choice to portray it from the view of Paul Rusesabagina‚ a Hutu hotel manager married to a Tutsi woman. Mass media
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Corporate Communications: An International Journal Vol. 10 No. 4‚ 2005 pp. 341-350 q Emerald Group Publishing Limited 1356-3289 DOI 10.1108/13563280510630133 CCIJ 10‚4 342 Hall‚ 1999)‚ brands are now gunning for a share of consumers’ inner lives‚ their values‚ their beliefs‚ their politics; yes‚ their souls
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The Value of Organizational Values What’s the value in values? Organizational values define the acceptable standards which govern the behaviour of individuals within the organization. Without such values‚ individuals will pursue behaviours that are in line with their own individual value systems‚ which may lead to behaviours that the organization doesn’t wish to encourage. In a smaller‚ co-located organization‚ the behaviour of individuals is much more visible than in larger‚ disparate ones
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consider how each action is contributing towards that goal. And if it is not contributing‚ or worse‚ bringing it down‚ then there’s a problem. The majority of one’s actions should be contributing towards the goal‚ and none should be holding back. My lifetime goals are to have a stable future‚ be the best I can be‚ leave a mark in history‚ and be happy. However‚
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| The Regency Grand Hotel | A Case of Employee Empowerment | | Table of Contents Executive Summary 3 Problem Statement 5 Situation Analysis 5 Introduction 5 Organizational Behavior Symptoms & Issues 6 STEP Analysis 7 SWOT Analysis 8 Organizational Behavior Analysis 10 External Analysis 14 Assumptions 14 Implications 14 Alternatives 16 1. 16 2. 18 3. 19 4. 20 Recommendation 21 Action and Implementation 22 Contingency plan 23 Exhibits 24 Exhibit
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