About us The Orchid - An Ecotel Hotel in Mumbai is Asia’s first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveller to stay. Everything is designed so as to be unobtrusive. Like The Club Privé room‚ an exclusive club floor with a private lounge and butler service. Or the well-appointed business and conference center to take care of your business needs in Mumbai. The exclusivity
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In the movie Hotel Rwanda‚ the Hutu Tribe started a civil war with each other. The Hutu Tribe disliked the Tutsi Tribe because they felt as though they arrogant. One man in the movie stated that you could identify a Tutsi because of the lighter skin and that they were upper class. The Tutsi Tribe were the minority and the Hutus felt the need to wipe them out. They did this by basically having a genocide. A genocide is a mass murder against a group of particular people. The Hutus came with soldiers
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Credit value: 5 DR AF Most people have experienced the hospitality industry. The industry is vast‚ and constantly changing to meet customer expectations. It is also a very diverse industry‚ ranging from stays in a five-star hotel to meals in a fast-food outlet. In these first two units‚ you will develop your knowledge and understanding of this exciting and fast-moving industry. You first consider the different types of businesses in hospitality industry at national and local levels. You will explore
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Marketing Plan for the April 2010 Executive Summary Contents: Executive Summary 2 1.0 Corporate objectives and strategy 5 2.0 Marketing audit 5 2.1 External Analysis – PESTLIED 5 2.2 Industrial and Market Analysis 7 2.3 Competitive Analysis 9 2.3.1 Direct competition 9 2.3.2 Indirect Competition 9 2.3.3 Critical Success Factors 9 2.4 Customer Analysis 10 2.4.1 Grey Market Customers 10 2.4.2 The business related travel. 11 2.4.3 The youth market
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IF YOU ARE EXTREMLY BUSY: I am helping a guest right now‚ but your call is very IMPORTANT to me. Rather than to RUSH or leave you on hold‚ may I PLEASE call you back in the next 15 minutes? QUALIFICATION PROCESS Thank you for calling the HOTEL NAME‚ where we GURANTEE OUR SERVICE‚ my name is ____________ may I have your name please. (Write down the guest name) Thank you __________ (first name)‚ what excellent service can I offer you today. Sure‚ let me do my best get you a great
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customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed] appears to be quite the exception. I am staying at the Hilton Garden Inn [location removed] for the week and handed three dress shirts
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These things that I learned at last lesson: 1)Product and service difference: Basically ; Products are tangible and services are intangible.For example; Apple Iphone‚ Coffe Mocha at Starbucks are products‚but healthy services sector‚home repair service‚wireless communication‚trip to somewhere ;they dont result ownership of anything. 2)Customer vs. consumer :Customer and consumer are not same things.For example;mother buy napkin for her baby and then baby consume it in this situation baby is
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A Project Report on TELEPHONE BILLING SYSTEM CONTENTS 1) Introduction i) Introduction of the Project ii) Objective of the Project 2) System Analysis i) Introduction ii) Existing System iii) Drawback of the Existing System iv) Proposed System v) Objective and Advantage of Proposed System vi) Software Requirement Specification vii) Data Flow Diagram viii) Gantt Chart 3) System Design i) Introduction
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Ravneet Jammu Robert Kiwanuka Paul Gremmen Dr. Irfan Butt March 31‚ 2011 Table of Contents Title Page Executive Summay……………………….……..………...............................................................2 Problem Statement………………………………………………………..……………………….2 External Analysis………………………..…………………………………………………...……3 Internal Analysis…………………..……………………………………………………….
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Stanislav Ivanov HOTEL REVENUE MANAGEMENT FROM THEORY TO PRACTICE Stanislav Ivanov HOTEL REVENUE MANAGEMENT FROM THEORY TO PRACTICE student 2014 Stanislav Ivanov (2014). Hotel Revenue Management: From Theory to Practice. Varna: Zangador. Page 1 of 204 First published 2014 by Zangador Ltd. Varna‚ Bulgaria; tel: +359 52 330 964; email: office@zangador.eu This work is licensed under the Creative Commons AttributionNonCommercial-NoDerivatives 4.0 International License. To view a copy of this
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