References Balakrishnan‚ M.S. (2008). Dubai – a star in the east: A case study in strategic destination branding. Journal of Place Management and Development. 1(1). 62-91. Retrieved from Emerald. DOI: 10.1108/17538330810865345 (Lee & Jain‚ 2009) Lee‚ H. & Jain‚ D. (2009). Dubai’s brand assessment: Success and failure in brand management – Part 1. Place Branding and Public Diplomacy. 5(3). 234-246. Retrieved from ABI/Inform ProQuest. DOI: 10.1057/pb.2009.14 (Lee & Jain‚ 2009) Lee
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MGMT 587B: Customer Value Management Subimal Chatterjee Professional MBA Program (New York City) Sept. 13 and 20‚ 2014 Customer Value Management: Readings and Cases MGMT 587B: Customer Value Management Binghamton University THIS PRINT COURSEPACK AND ITS ELECTRONIC COUNTERPART (IF ANY) ARE INTENDED SOLELY FOR THE PERSONAL USE OF PURCHASER. ALL OTHER USE IS STRICTLY PROHIBITED. ISBN 1269608886 XanEdu™ publications may contain copyrighted materials of XanEdu‚ Inc. and/or its licensors. The original
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dual requirements of innovation and reliability in its branding is Intel. Because of the fears consumers have‚ when things go wrong with technology products they react disproportionately. Take the well documented example of Intel‚ when initial faults discovered by customers after the launch of the Pentium chip by Intel were potentially devastating‚and the company was receiving up to 10‚000 calls a day from dissatisfied or unhappy customers. Good crisis management saved the day‚ and Intel regained
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is a person with very high ethical values and she is very religious. She looks for a job in Hammonsville‚ where she wants to stay. She starts working for the Wise Research Corporation‚ a field research services company. They have offices in Dallas‚ Hammonsville and Tulsa. She travels to Dallas to start her training for the job and finds out that the company’s behavior to the different stakeholders is very unethical. Sarah‚ a very ethical person with high values‚ finds herself in a big dilemma – should
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Strategic planning is an organization’s process of defining its strategy‚ or direction‚ and making decisions on allocating its resources to pursue this strategy. It may also extend to control mechanisms for guiding the implementation of the strategy. Strategic planning became prominent in corporations during the 1960s and remains an important aspect of strategic management. It is executed by strategic planners or strategists‚ who involve many parties and research sources in their analysis of the
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and more competitive. As it is becoming more spirited‚ various problems are emerging as well. Serena Hotel is a famous hoteling Chain‚ having 36 luxury resorts‚ lodges and hotels‚ operating in Asian & African countries.Recently it has been noted that there is a plunge in the level of customer satisfaction at the Quetta Serena Hotel. The aim of this research is to evaluate if the Quetta Serena hotel is aware of the importance of its front line employees in service delivery and what is being done to
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Customer Value Propositions in Business Markets Customer value proposition” has become one of the most widely used terms in business markets in recent years. Yet our management-practice research reveals that there is no agreement as to what constitutes a customer value proposition—or what makes one persuasive. Moreover‚ we find that most value propositions make claims of savings and benefits to the customer without backing them up. An offering may actually provide superior value—but if the supplier
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process of ordering. Faster service Guests are served more quickly‚ are more satisfied and‚ most importantly‚ they come back. No more awkward hand waving‚ waiters can serve more tables at once and pay more attention to guests. Fast ROI and income increase The possibility of ordering and summoning waiters through the application will accelerate the process of ordering‚ thrill both you and your guests and ultimately result in higher revenues with the return on investment achieved in a very short period
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For a hotel always concerned about the quality of their service to their customers. However‚ customers are not satisfied about the quality of those serving. That has led to customers began to complain about the quality of service. Most hotels are known complaints have reduced the assessment of. Especially the complaints related to the long wait at check-in and checkout. This essay will discussion of the factors contributing to the complaint and proposed solutions to resolve them. Check-in and checkout
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prestigious hotels and clubs in British ruled India. Legend has it that this was one of the reasons why Jamshetji Nusserwanji Tata‚ the first Indian industrialist built India’s first luxury hotel. He went ahead with the project although he was busy with plans to industrialise India. The first Taj Hotel‚ the flagship of the Group was born in 1903 and stood alone for almost half a century. Initially it was smooth sailing‚ even though the original hotel was conceived and built when the hotel business
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