service‚ location‚ organization‚ or even an idea or thought (Moheb Ali et al‚ 1385: 195). The ultimate goal of organizations is to produce the products which are better and superior in one or more aspects compared with others to be welcomed by customers and make them to pay well for each product (Cutler‚ 179:1379). Vignali in an article with the title of McDonald: the globalization thought by using marketing mix states that in marketing mix‚ McDonald has offered its product by creating a standard
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Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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Case 3: Disneyland Resort Paris: Mickey Goes to Europe I believe that managers should adapt the resort to more local cultures for the 15th Anniversary in 2007. Even if Disney adapts to the local culture there is still going to be a sense of the American Disney World in the theme. Disney has expanded to countries all over the world yet they cannot change the fact that the characters are the same wherever they go. There is always going to be a Winnie the Pooh and Lion King and cultures
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StarBucks Cofee: Starbucks coffee successfully changed the perceived value for a coffee and people agreed to pay a higher cost for the same coffee they get in other places. Some of the benefits customers get at startbucs coffee are Wide range of variety Mix and match of the different flavours Custom flavor of the coffee Store ambiance and customer service range of related product Free internet service for the customers Comfortable seating and cozy ambiance Most importantly the availability
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------------------------------------------------- BLUE MOUNTAIN RESORTS: THE SERVICE QUALITY JOURNEY (Charlotte De Baere) 1. ------------------------------------------------- Service Concept of BMR The service concept of BMR is trying to cover all aspects of every facility they offer. This means not only improving the service provided in skiing facilities but in the whole ‘four season/village’ concept. Due to the wide range of services BMR provides‚ they fall short on different areas.
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The Case: Quality at the Ritz-Carlton Hotel Company By: Romulo N. Ulibas‚ Romulo.ulibas@yahoo.com.ph Ritz Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award‚ the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency. In the hotel industry‚ quality can be hard to quantify. Guests
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Customer Value Proposition in Value Markets Business houses that are our customers are under constant pressure to cut down their cost. With this concern at the back of their mind‚ out of the sales pitch‚ they mainly concentrate on the price quoted to them. In such cases‚ the supplier needs to demonstrate the core value offerings/ benefits with extra vigor to persuade the customer to make the purchase. Marketing managers tend to neglect the real contribution of value propositions to superior business
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Introduction:-Roaring Dragon Hotel‚ a state owned enterprise‚ was one of the reputed 3 start hotels in China. Hotel International was given the responsibility to run the hotel. Background:-Due the Management practices Roaring Dragon hotel is not living up to its vibrant history and reputation as a premium hotel in south-west China. In order to help realize its potential and to do the much needed modernization‚ Hotel International was given the responsibility to run the Hotel. Problem:-Though Paul fortune
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Baber Mahal Villas: An Exemplary Quaint Boutique Hotel in the town A newly established high-end boutique hotel set in the existing architectural haven of Baber Mahal Revisited seeks to provide quality service on par with the beauty of Nepal The idea of starting the venture germinated when Virat SJB Rana‚ an investment banker at Delhi KPMG together with his brother Varun SJB Rana‚ graduate of Bachelors of Architecture from Washington State University in USA‚ and Masters in Architecture design and
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Coral Divers Resort Case Analysis SGMA 571: Strategic Management Name: Godpower Agugharam Student #: 10101469 Strategic Recommendation: What do you advise Coral Divers to do? Core divers Resort (CDR) should focus on making their current business operation more efficient by keeping an eye on operating costs and partnering with adventure resorts for customers who wants adventure diving. The company financials cannot support any expansion for family oriented resort with the company being
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