specialization in Hotel and Restaurant Administration By: Gerard T. Cadiz Ma. Angelica C. de Guzman Ma. Jenine Alexis T. Ebue Patrick L. Leyson Mark Anthony R. Solano ABSTRACT Cadiz‚ Gerard T.‚ de Guzman‚ Ma. Angelica C.‚ Ebue‚ Ma. Jenine Alexis T.‚ Leyson‚ Patrick L.‚ Solano‚ Mark Anthony R. Lyceum of the Philippines University – Cavite Campus. March 2013. “Levels of Customer’s Satisfaction at Tootsie’s Restaurant‚ Tagaytay City.” Thesis Adviser: Ms. Elma Gappe The research study focused on the
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private resorts combined‚ among these resorts only 10 are classified as tertiary resorts. The truth of the matter is that some of them had been neglected due to lack of facilities and manpower in those primary and secondary resorts. Through these factors‚ the proposal of establishing a resort in the area would create a great impact not just to drain people to Catbalogan but as an integral part to promote and assess the economic growth of the town‚ thus to recreate business‚ a crucial study and
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1 Executive summary This paper analyses and compares two major global hotel chains‚ Marriott International‚ Inc. and Starwood Hotels & Resorts Worldwide‚ Inc. Both chains have extensive investments in and outside the US. They have very strong brand names and are quite competitive. However they differ in their strategies‚ like the market segment each one targets‚ the role of technology in the business‚ the financial efficiency of their systems etc. The paper discusses the extent of globalisation
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CHAPTER 5: ACTIVITY-BASED COSTING AND CUSTOMER PROFITABILITY ANALYSIS QUESTIONS 5-1Undercosting a product may appear to have increased the reported profit the product earned (assuming the firm did not lower its selling price because of the reported lower product cost). However‚ the increased profit is‚ at best‚ a twist in truth. Costs of the product not charged to the product itself are borne by other products of the firm. Worse‚ undercosting a product may result in managers erroneously believing
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business fresh and allows for new products and services to be created. The operations manager is responsible for ensuring that the business remains effective by creating new products and services that will meet the customers’ needs. Cost‚ quality and delivery are all needs that the customer will be interested in. The operations manager will have some responsibility in deciding what processes should be used to produce the product. Choices they may face include technology‚ process flow and job design
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Profile of the Company El Paraiso Hotel Resort Cebu is a five star hotel which offers comfortable place and quality services to make the stay of the guests a pleasurable one. It is located in Lapu-Lapu City‚ which is composed of several small islands and connected to mainland Cebu by two bridges‚ the resort is just 30 minutes away from the international airport. Being one of the most luxurious hotels in the Philippines‚ making the vacation of guests a memorable one is one of the main objectives
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purpose of this report is to analyze a corporation’s “corporate branding strategy” and “house branding strategy” then provide some recommendations. In recent business world‚ brand strategies are becoming increasingly important for a corporation because of fierce competition. Almost all the companies are paying attention to improve their brand strategies to attract more customers and keep customers loyal. Corporate branding and house branding are regarded as two important strategies for many corporations
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BACKGROUND Introduction The hotel industry grew with travel‚ as people needed places for shelter and food along the routes they travelled‚ whether by land‚ water or air. The hotel industry is‚ therefore‚ one of the oldest endeavors in the world. (Andrews‚ 2009) Owners of the hotel realized that a customer has their own demand in services and facilities‚ that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides
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JROTC Study Guide (answers) U3C1L1 1.Do you agree or disagree with the statement “self-awarness is just the beginning of a lifetime of growth and learning? Answer: Agree 2. What is introspection? Answer: Your own observations 3. T or F: It is important to be balanced in the four behavior clusters of winning colors Answer: True U3C1L2 4. In Winning Colors( ) who are the action-oriented who live in the present‚ are flexible‚ and thrive on spontaneity Answer: Adventurer 5. T or F: According to
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1) What is the Portman Hotel business model and what was the personal valet arrangement trying to accomplish? The business model of the hotel was setting new standards in the hotel industry from the very beginning. It was a niche product‚ a revolution in guest service and style of service. The management of the hotel got impressed by this approach in Asia where they stayed at fine hotels for a lower amount of money. The hotel was relatively small – 348 rooms and 21 floors. Its rooms were
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