CUSTOMER SATISFACTION‚ CUSTOMER LOYALTY & THE IMPACTS OF SERVICE QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service
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Summer Hotel Berhad is a public corporation in service industry in term of hospitality provided to local customer and tourisms. It has five years of history where it established in November 2012. Summer Hotel was located in Wangsa Maju‚ Kuala Lumpur. In 2016‚ another hotel was establish in Singapore. The corporation has over 350 employees. The name “Summer” come from the idea of founder that described our country’s weather. Proper manpower planning also called as human resource planning to allocate
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policy in the hotel sector: “green” strategy or stratagem? Margaret Brown Lecturer in Accounting‚ School of Food & Accommodation Management‚ Duncan of Jordanstone College‚ University of Dundee‚ Scotland‚ UK Illustrates alternative “green” strategies to indicate possible reactions of the hotel sector to the environmental issue and the extent of the “greening” process on the control system. Discusses the results of a questionnaire survey into the environmental standing of an hotel and the control
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Running head: Supply Chain Profitability The Challenges of Supply Chain Profitability Graduate School of Management Procurement and Contract Management Outline I. Introduction II. Value Chain Analysis A. Definition B. Importance C. Redesign III. Value Chain Reference Model A. Purpose B. Use C. Impact IV. Conclusion A. Effects upon organization B. Impact upon management Abstract This paper describes the challenges of supply chains management. It examines the various
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122 Days 122 days‚ in 122 days at Whitefish Mountain Resort he set a record of strength and endurance bell to bell without a rest. A man from Kansas left us all in his dust; he set a record that left everyone in shock. Many before him had tried to break the record by skiing sunrise to sunset everyday they could‚ but they grew tired and weary so they could not go on. Ken Jones had the strength and integrity to destroy the colossal record. After 24 years without skiing he skied an insane 8‚058
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Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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Profitability of Environmentally Friendly Companies By: Jayvee Maza BSBA- Financial Management TF (1:00pm-2:30pm) Corporations that have an eco-friendly philosophy are rewarded with greater profits. Outline: I. The Environment and your business II. The benefits of an environmentally friendly business A. Value of Being green B. Make your business environmentally friendly III. Support to help your business go green IV. A. Summary B. Conclusion
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The development of Stockton University’s residential Island Campus in Atlantic City; which only emerged after the proposed purchase of the Showboat Atlantic City resort‚ is a public–private partnership with the non–profit Atlantic City Development Corp.‚ or AC Devco. Funding for the Atlantic City campus includes a number of sources including; but not limited to‚ the Atlantic County Improvement Authority‚ the New Jersey Economic Development Authority‚ the Casino Reinvestment Development Authority
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Green Mountain Resort BUS661: Leading Organizational Change Instructor: Green Mountain Resort 1. Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by • Gunter? • The hospitality literature? • The consultant? The change image that can identified in assumptions about manager turnover would have to start with change image #2. This particular change image the change manager as navigator. Gunter wanted
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Revenue Estimates Revenue Item 100% Monthly 75% Monthly 50% Monthly Notes Rooms $2‚956‚500 $2‚217‚375 $1‚478‚250 8‚100 daily Leases $180‚000 $135‚000 $90‚000 TOTAL REVENUE $3‚136‚500 $2‚352‚375 $1‚568‚250 Expences TOTAL VARIABLE COSTS $454‚000 $340‚500 $227‚000 TOTAL FIXED COSTS $1‚403‚000 $1‚403‚001 $1‚403‚002 TOTAL EXPENSE BEFORE IT $1‚857‚000 $1‚743‚501 $1‚630‚002 EBIT $1‚279‚500 $608‚874 -$61‚752 Depreciation $320‚000 $320‚001 $320‚002 EBITDA
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