Case 3: Controls at the Bellagio Casino Resort Bas Bode s0177784 Group A9 Odmar Hannink s0169536 Datum 23 September 2011 Niels Wifbold s0171719 The Bellagio Casino Resort (BCR) is one of the 23 properties of MGM MIRAGE and widely recognized as one of the premier casino resorts in the world. Beside entertainments options like an expansive pool and a world-class spa there is a large casino area which contains 2‚409 coin-operated gaming devices and 143 game tables. Just as in most companies
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EXECUTIVE SUMMARY Wynn Resorts‚ Ltd. is one of the leading names in casinos and resorts. It is distinguished from its competitors because only Wynn Resorts offers high class service and it offers the most luxurious experience to its customers. The man behind the success of Wynn Resorts‚ Ltd. is Mr. Stephen Wynn‚ the CEO. Wynn Resorts‚ Ltd. owns and operates Wynn Las Vegas and Wynn Macau. Wynn is currently considering plans of expansions in Coati and even here in the Philippines. Wynn is relatively
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Starwood Hotels & Resorts Worldwide‚ Inc. is one of the leading hotel and leisure companies in the world with 1‚000 properties in 100 countries and approximately 145‚000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner‚ operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis‚ The Luxury Collection‚ Sheraton‚ Westin‚ Four Points by Sheraton‚ W‚ Le Méridien‚ Aloft‚ and Element. Starwood Hotels also owns
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LAN-BASED RESERVATION WITH BILLING SYSTEM FOR RESORT AND HOTEL SCOPE AND LIMITATIONS OF THE STUDY SCOPE The proposed study includes ways and strategies in developing a LAN-Based Computerized Reservation with Billing System for Resort and Hotel where all inputted records and information from guests/guests are being saved in the database. The database serves as the back-office system for storing and retrieving data/records. All queries are being processed in the database for the system’s administrator’s
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Background: Hilton hotels started out in Cisco‚ TX being a small family owned business in the early 1900’s. By 1946 Hilton Hotels Corp became public and 8 years later acquired Promus Corp with the intention of continuing to diversify and cater to all customers whether upper class‚ middle class‚ business or personal. Fast forward to 2007 where now Hilton owns/operates and/or franchises close to 3‚000 properties and 500‚000 rooms in 78 countries ranging from ultimate luxury to middle class hotel chains. Hilton’s
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` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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The Operation of Accredited Resort in Nasugbu Batangas Resorts are classified in different categories based on the services that they offer accredited by the Department of Tourism in the Philippines. Accreditation is a certification issued by the Department of Tourism that the standards in the operation of the establishment concerned to ensure safety‚ comfort and convenience of tourist. A first class municipality of the province of Batangas‚ Nasugbu is a short distance (about 70 kms) from the
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*Branding Strategy: Establish Rosewood as a true brand incorporated into the name of each hotel. *Problems: How far can management push this branding strategy without undercutting the distinctiveness of each individually branded hotel? Traditional Emphasis on Individual property brands: Pros: -the company became known for its ability to enhance a property’s value by creating unique‚ one of a kind properties with a small ultra-luxury residential style that differentiated it from other chain-like
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thousands of client computers is a key reason for their popularity‚ as is the inherent support for cross-platform compatibility. Common web applications include webmail‚ online retail sales‚ online auctions‚ wikis and many other functions. Hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern
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CLTV - CUSTOMER LIFETIME VALUE CLTV is the sum of present value of company’s future cash flows generated from its customer From the Exhibit 8 ROSEWOOD’S BRAND - WIDE CUSTOMER LIFETIME VALUE SPREADSHIT Without With Rosewood Rosewood Corporate Branding (2003) Branding Total Number of Unique Guests Average Daily Spend Number of Days Average Guest Stays Average Gross Margin per Room Average Number of Visits per Year per Guest Average Marketing Expense per Guest (systemwide) Average New Guest Acquisition
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