ex-gratia to register a company and later on takeover a small garage located by the road side in the South Western part of New York City. IMC Ltd is a specialized automotive company whose main business is to assemble cars and sell them to the customers. The Company has entered into a pact to act as an agent for Mitsubishi and Nissan to assemble Nissan G35 make and Mitsubishi eclipse where the principals would supply the required materials at a discount. Similarly‚ the Company undertakes repair
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` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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services to customers with kind attitude. Its training programmers emphasize service attitudes‚ organizational value and job empowerment. Also‚ survey has shown that more-sophisticated human-resource planning‚ recruitment‚ and selection strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service
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on Raffles Hotel 1 1. Introduction 1 2. Brief company overview 2 3. External audit 2 3.1 The macro-environment analysis with PESTE method 2 3.2 The industry dynamics analysis with Porter’s five forces 3 3.3 The evaluation of key successful factors of external factor 4 4. Internal audit 5 4.1 Raffles’ strategic segmentation 5 4.2 Raffles’ market positioning 6 4.3 Strengths-weaknesses analysis of current resources and competences 7 4.4 Value chain and value networks 8
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Every Sunday I spend time with the residents of Rosewood Assisted Living‚ which is a nursing home that specializes in Alzheimer’s disease. I work in the memory care center which is where patients go when they can no longer remember things as simple as there name. It takes patience and some one who excels in kindness to work with them. Some days are harder than others yet I’m never discouraged from returning‚ because I know that I’m one of the only people who will talk and play three hours of bingo
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accommodation. Hotel The word hotel can be defined as public place which provides lodging and boarding to the genuine customer’s are payment it is regarded as a commercial catering established that provides the facility of food and beverage along with accommodation and entertainment. British law has defined ‘hotel’ or ‘Inn’ as a place where a beneficed travelers can receive food and shelter provided he is in position to pay for it and is in a fit condition to be received .In the mean time it must provided
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Indian Hotel Industry Overview & Opportunities • Ask a question Raise your hand Type question Australia Unlimited Contents • • • • • • • • • • Key facts Advantage India Market overview Emerging Trends Investments Key initiatives Opportunities About HICSA 2011 Hotel development mission AUSTRADE INDIA – Travel and Tourism KEY FACTS AT A GLANCE • Contribution of travel and tourism to GDP expected to rise from AUD 120 bn in year 2010 to AUD 350 bn by year 2020 • Average growth
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Rita Collins FIN 501- Strategic Corporate Finance Module 2: Case Study T.U.I According to Wikipedia.com‚ “Present value is the value on a given date of a future payment or series of future payments‚ discounted to reflect the time value of money and other factors such as investment risk. Present value calculations are widely used in business and economics to provide a means to compare cash flows at different times on a meaningful "like to like" basis.” (1) In this paper‚ we are going
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How Apple Can Keep Its Value By Saul Hansell It’s official. Apple is the most valuable computer maker in the world. In the wake of the company’s better than expected earnings in the quarter ended Sept. 30‚ Apple’s shares rose by nearly 7 percent‚ making the company’s total market value $162 billion. That edges out I.B.M.‚ which is worth $155 billion. Apple also surged past Intel‚ worth $156 billion‚ and Nokia‚ the most valuable cellphone maker‚ which is worth $150 billion. Indeed‚ Apple is now
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____________________________________________________________ _ Branding is a way to differentiate a company‚ product or service from its competitors‚ and establish a personality that is both unique and appealing to potential customers. It is a multifaceted‚ multilayered process and discipline that aims at establishing long and profitable relationships with stakeholders. It begins with a branding strategy and is implemented throughout an organization and communicated to significant company stakeholders over time. It springs from a company’s
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