PROCEDURE – ACCIDENT/INCIDENT INVESTIGATION EFFECTIVE DATE: March 1‚ 2007 1. PURPOSE The purpose of this procedure is to identify the duties‚ roles and responsibilities of workplace parties so that an effective and immediate accident/incident investigation and reporting process is in place. This will include identifying all contributing factors of the accident/incidents and hazardous situations and making the necessary recommendations to prevent the accident/incident from recurring. 2.
Premium Health care Health care provider Occupational safety and health
Critical Incident Report Executive Summary This report describes a dissatisfying service incident and analyses the incident helping to develop recommendations for the serviced provider. The report integrates the description of an incident‚ a critical analysis of the incident‚ including and examinations of the service quality gaps model. Customer gap: dimensions‚ types of encounters and sources of displeasure and Providers Gaps 1‚ 3 and 4. The objective of this report is to analyse the critical
Premium Customer service Service system Service
Assessment 1 Essay – Critical Incident Evaluation Newcastle Shipping Fatality Abstract On the 19th January 1998‚ Malcolm Dennis Phillips drowned after the truck he was driving tumbled into Newcastle Harbour (Mulley 1998). The organisation Phillips worked for‚ Forgacs Engineering Pty Ltd‚ were subsequently fined after pleading guilty to breaching the Occupational Health and Safety Act 1983‚ Section 15(1) (NSWIRC 2000). Forgacs acknowledged that the incident occurred due to failures on their
Premium Petroleum Law English-language films
Shoe Store Incident HRM/546 February 19‚ 2012 Shoe Store Incident A company policy is a documented set of guidelines in which the company has bound themselves to operate. Company policies add structure to an organization while setting expectations and performance objectives. Wavering away from the principles that guide the corporation may create unnecessary legal exposure. Once she entered the shoe store‚ Imelda adamantly requested that a female salesperson assist
Premium Sales Customer service Gender
Muhamad Firdaus Bin Husaini 4 Epsilon The Most Unforgettable Incident For approximately 15 years I have been lived in this hurdle-filled world‚ there is one incident that I can never forget‚ and that is the time when I fortuitously entered a ladies’ public toilet. To instigate‚ I was watching Harry Potter Deathly Hallows Part 2 with my family at Alamanda‚ Putrajaya. My brother and I was very eager to watch the movie. Although at that time‚ my bladder is already at its peak‚ the
Free Harry Potter Harry Potter and the Deathly Hallows Warner Bros.
A critical incident is a situation that occurs as a result of a person’s actions that causes an emotional reaction and through reflection can allow a person to analyse the incident and make change‚ personally and professionally‚ where necessary (Burns and Rosenburg 2001). The aim of this essay is to examine an incident that occurred whilst I was on clinical placement. Using my chosen reflection model I will reflect back on the incident‚ analysing the positive and negative aspects‚ evaluating my performance
Premium Nursing Nursing care plan Patient
Queens’s day incident in Apeldoorn in the year of 2009 Queen’s day also known as Koninginnedag is a national holiday in the Kingdom of the Netherlands. This holiday is reserved to celebrate the birthday of the Queen. Though Queen Beatrix was born on 31 January‚ the holiday is observed on 30 April as it was the birthday of her mother and predecessor‚ Juliana. Many of the traditional activities are held outside‚ and observing the holiday in April makes suitable weather more likely. On this national
Premium Netherlands English-language films Prince
The Scaffold Plank Incident A Case Analysis In the case prepared by Stewart C. Malone and Brad Brown of the University of Virginia‚ an ethical dilemma is presented involving White Lumber Company’s obligation to sell‚ or not to sell‚ below-grade lumber that may be used for scaffolding. The stakeholder involved in this dilemma that is affected the most by the outcome of the final decision is Stan Parrish‚ the lumber buyer at Quality Lumber. His stake in this incident takes priority over that of
Premium Ethics Justice
By Kevin Nguyen The SS. Komagata Maru was a ship that travelled from Hong Kong to Vancouver in 1914‚ carrying economic migrants who did not like their living conditions back in India. The Komagata Maru incident was an incident in which the Canadian government denied their entrance to enter Vancouver. Upon reaching Vancouver‚ the Komagata Maru was denied entry with all its passengers due to the exclusion law set by Canada as a way to keep out Asian immigrants. The Asian Exclusion Act was a law that
Premium Human rights Universal Declaration of Human Rights Canada
Critical Incident Reflection: When I began my current position as a program manager at my organization in 2016‚ It was a bit of a culture shock being that I am now working predominantly with a population of At-Risk High School students with social-emotional challenges‚ a lot if not most of my students come from unstable households and dysfunctional families. Part of my role is student advisement‚ I wanted to avoid the “bull in a china shop” approach so I first observed and spent a lot of time taking
Premium Education Psychology Teacher