Analysing how different communication techniques are used in customer service I am going to analyse how different communication types are used to meet the customer requirements in different catering establishments. Good listening skills are a key factor when delivering customer service because the customer needs to know that they are being listened to and so they feel appreciated. It is also important to have good communication when training the staff as they basically keep the establishment running
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Unit 2 – Equality‚ Diversity and Rights within Health and Social Care P4 For this task‚ I am going to explain how two national initiatives promote anti-discriminatory practice. Sex discrimination act 1975 This act applies for both men and women. It promotes that both men and women should be treated equally. For example‚ in transport‚ education‚ jobs etc. It promotes anti-discriminatory practice by making sure those men and women are treated equally‚ if this act applies didn’t exist‚ men and women
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P4 - Explain possible priorities and responses when dealing with two particular incidents or emergencies in a health and social care setting. Fire‚ When you are working within a health and social care setting the most important thing is to evacuate the people that is in your care out of the building first. When you are working in an organisation you should always familiarise yourself with where the fire exits‚ fire alarms and fire extinguishers are located. If you are working within a care
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How legislation‚ policies and procedures relating to health‚ safety and security influence health and social care settings Health and safety at work act 1974 (HASAW) - This act provides general guidance about health and safety. The duty of the employer is to make sure health and safety of their employees and show that they have taken all attainable steps to do this. The employer should also give training and safety equipment‚ employers should carry out regular checks and improve and put in place
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This assignment will be looking at how the practitioners and agencies involved in the care pathway work with one another to provide the care needed for diabetes and dementia. A Multi-disciplinary team is ‘’a group of health care and social care professionals who provide different services for patients in a co-ordinated way. Members of the team may vary and will depend on the patient’s needs and the condition or disease being treated.’’ This means that these health care professionals work together
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Socialisation is something that everybody goes through. This is how we learn to socialise with others‚ from playing‚ having sleepovers and creating friendships to having argument and coping with education. (Stretch and Whitehouse‚ 2010) Environmental influences- The environment that people are brought up influences are a great deal and money and social class. The area the people may live affect the access to health care provision. In the health care professionals must do their best to provide the
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P4‚M1–Anatomy and physiology by Sushoma Nahar Syed AA29906 My two chosen systems I will be writing about is the cardiovascular system and Digestive system. (P4) the digestion system The digestive system is also known as the alimentary canal from the mouth to the anus. Digestion is a process in which insoluble food is broken down into particles which are made into soluble particles enough to be absorbed and to be used by the body and into the bloodstream. These soluble particles are major
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Application Form College use only: (for all applicants other than Tier 4) L Ref: ULN (unique learner number) Please complete ALL sections on pages 1-4 (Declaration on page 4 ONLY) in BLACK ink. If you need help with completing this form‚ please call our Information & Advice Centre on 020 7723 8826 or drop in to our Paddington Green Campus‚ Paddington Green‚ London‚ W2 1NB for course advice between 9.30am-4.30pm Monday‚ Thursday and Friday‚ 11am-6:30pm Tuesday and Wednesday. Course(s)
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1. Why Disguised Skill People? unemployment ▼ services industry Agro 2. Make in India ▲ 3. Reap demographic 18.7 Div. ▲ 31.7 49.6 GDP contribution 49 24 27 Employment Disguised unemployment vs. demographic dividend Land consolidation => bigger farm => mechanization => agro output ▲ ~6 crore worker shortage in 1st world by 2020. Only 10% of new India workers skilled. (China 50%) Make in India useless without skilled workers. Skilling Why? NSDC (UPA) National Skill Development Council
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UNIT 4P4 NIKE‚ Inc. is the world’s leading innovator in athletic footwear‚ apparel‚ equipment and accessories. The swoosh is the sign of the athletic shoe and clothing manufacturer Nike. It is one of the most recognized brand logos in the world. From humble beginnings to a promising future‚ Nike Inc. has expanded its horizons to every corner of the world. From athletic shoes to sports equipment and from apparel to accessories‚ Nike has revolutionized the sportswear industry. Endorsed by
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