P1 Businesses that are well known for providing superb customer service have several characteristics in common: they understand what customer service really means they understand their customers and aim to fulfil their needs in every way every single person in the organisation wants to achieve this aim Customer service is the customer’s complete experience‚ from the second they enter a business or view a website‚ to the after-sales service‚ such as spare parts or repairs. Superb customer
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P5- Explain dysfunction in relation to water balance and its possible treatments. M3- Discuss dysfunctions in relation to water balance and its possible treatments. For P5 and M3‚ I am going to explain the dysfunctions that relate to the balance between water intake and the disturbance of water output. Then I am going to discuss it in more detail. Oedema‚ also known as dropsy‚ is one of the dysfunctions and this is when there is too much fluid retention in the body. In other words‚ the accumulation
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There are many ways and methods a business can monitor and evaluate customer service. Dominos can monitor its customer service by: • Web surveys – this is one of the most common methods of monitoring and evaluating customer services. This method is very easy and useful to the companies because this way you will get the results quickly. If people want to order pizza from dominos online‚ they can fill in the survey on the website. Web survey is not the only way dominos can monitor customer service
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Care of sick patients when body systems malfunction | Unit 7 P5 – Identify the risk factors for each of the 3 malfunctions in assignment 3 Risk factors are things that contribute to illnesses. They could be situations‚ people or activities which could possibly affect our health in a negative way and can also lead to ill health. The effect can be temporary or permanent; the effect of these things can be mild‚ very serious or possibly fatal. There are 3 factors that affects whether someone is of
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Task 1-P5 The main purpose of the trading account is to know the gross profit/loss of the business. According to the trading profit and loss account for Smiths for the year ended 31st December the gross profit is £186‚325. However the trading account is used to see whether the material costs and direct expenses are covered or not. Material costs means the price of the items used to produce the goods for the sale. Direct Expenses means the expenses are linked to the production to make the goods for
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P2 Introduction In this assignment I will be talking about key stakeholders who influence the purposes of two businesses‚ the business I have chosen are Tesco and Asda. Also I will be talking about the interest of owners‚ customers‚ suppliers‚ employees‚ trade unions and shareholders have in the businesses. Another point I will be talking about is why business have to consider local communities and pressure groups when operating their business. Tesco and Asda key Stakeholders are; Customers:
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Karolina Przednikowska Unit1 Childcare. The first statutory childcare setting I chosen is primary school. Primary school children are age’s between5-11. Schools exists because there is a law that states that all children should be educated from ages 5 to 16 years and this education is provided by the government if the school is public‚ for private school you have to pay fees. Primary schools follow Early Years Foundation Stage and the National Curriculum; primary schools follow the NC of
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Unit 2 – Equality‚ Diversity and Rights within Health and Social Care P4 For this task‚ I am going to explain how two national initiatives promote anti-discriminatory practice. Sex discrimination act 1975 This act applies for both men and women. It promotes that both men and women should be treated equally. For example‚ in transport‚ education‚ jobs etc. It promotes anti-discriminatory practice by making sure those men and women are treated equally‚ if this act applies didn’t exist‚ men and women
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Putting service users at the heart of provision Anti-discriminatory practice is promoted in health and social care settings through putting service users at the heart of provision‚ ‘this means to focus on what the person needs and provide is‚ giving them control and power over their lives‚ rather than just telling them what services are available.’ (Health and Social Care‚ Hodder‚ Rasheed et al‚ page 27‚ 2010) The individual is put at the heart of service provision‚ the health and social care sector
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Unit 2: Business Resources P5 Is The Business Profitable? The closing capitals for both years are very similar and propose that not only is the business very profitable but it is also maintaining its financial position within the market. In 2011 the closing capital was £2‚500‚000 and for 2012 the closing capital was £2‚425‚000. This is interesting because as a business progresses you would think that the closing capital would increase not decrease although this is not too large a decrease when compared
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