Harvard Business School 9-799-051 December 16‚ 1998 Retail Financial Services in 1998 Delivery of retail financial services in the US was undergoing substantial realignment. With the relaxation of regulatory constraints on traditional financial intermediaries—banks‚ mutual funds‚ insurance companies‚ and brokerages—products and services were becoming increasingly similar. Banks and insurance companies were selling mutual funds‚ and Fidelity and Schwab were offering a full line of banking products
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deontological perspective. Using a consequentialist perspective‚ I can understand to a certain degree why Sears implemented their new productivity incentive plans in all of their auto centers. This approach focuses on the results‚ or consequences‚ of the action or decision. Upper management’s primary goal was to increase profits as much as possible after years of declining sales and profits. In order to achieve this result‚ they decided to develop more of a commission based pay for everyone involved
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MAKING MARKETING DECISIONS Case 5-1 Harley Davidson’s Customer-Centered Supply Chain 1. How can Harley Davidson marketing and sales‚ personnel interact with its purchasing personnel to further strengthen the supply chain and improve customer loyalty? To further strengthen the supply chain and improve customer loyalty. Harley Davidson marketing and sales personnel must interact with its purchasing personnel to integrate the supply chain from supplier of raw materials and getting the product delivered
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businesses close down each year due to other corporations taking over the market. So what can companies do in these cases? As Sears and Kmart have shown‚ a possible solution is a merger. A merger is "the combining of two or more entities into one‚ through a purchase acquisition or a pooling of interests." (Investorwords) It is thus evident that by joining forces‚ two companies like Sears and Kmart can increase their position in the market and stand a chance against other corporate giants like for example
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International Management Journals www.managementjournals.com International Journal of Applied HRM Volume 3 Issue 1 Employee Loyalty at the Workplace: The Impact of Japanese Style of Human Resource Management Hooi Lai Wan ISSN 1742-2604 www.managementjournals.com International Journal of Applied HRM: Volume 3 Issue 1 Introduction In this era of globalization and liberalization‚ employees are becoming the competitive advantage for business. A business may manage with mediocre
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2009 ANNUAL REPORT Sears Canada Inc. TABLE OF CONTENTS 1 2 5 6 7 9 52 53 54 55 Financial Highlights/Common Share Market Information Letter to Our Shareholders Letter from the Chief Financial Officer Eleven Year Summary Quarterly Summary Management’s Discussion and Analysis Management’s Responsibility for Financial Statements Auditors’ Report Consolidated Statements of Financial Position Consolidated Statements of Earnings and Comprehensive Income / Consolidated Statements of Retained Earnings
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of communication." (P.89) This communication is represented in the forms of texture‚ shape and style that reflects certain period of time. In the early period‚ architectures were associated with style and culture. "The Greeks built marble temples with Doric‚ Ionic or Corinthian columns. Egyptian architecture used heavy lotus columns‚ massive battered walls and pyramidal forms. The Gothic style used point arch‚ vast areas of stained glasses‚ pointed rib-vault construction." (P. 92) Each had its unique
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FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES HUI LIAO Rutgers‚ the State University of New Jersey AICHIA CHUANG National Taiwan University of Science and Technology Previous work on service performance has focused on either organization- or individual-level analysis. This multilevel study of 257 employees‚ 44 managers‚ and 1‚993 customers from 25 restaurants demonstrated that both individual- and store-level factors were significantly associated with employee service performance:
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EFFECT OF SUPPLY CHAIN MANAGEMENT ON CUSTOMER SATISFACTION Supply chain management typically establishes the process of planning‚ sourcing‚ procuring and controlling the movement of the raw material to finished goods right from the hands of the suppliers into the lap of the customers. These activities can be seen as originating from an order of the customer to the delivery of the products which will interconnect various stakeholders from customer to retailer to distributer & wholesaler to
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During the early 1800s‚ two parties were developed having different perspectives on government and the Constitution. The Democratic Republicans‚ led by Thomas Jefferson and James Madison‚ were always characterized by following the strict construction of the constitution. The Federalists‚ led by Alexander Hamilton‚ were characterized by following the broad construction of the constitution. The presidencies of Jefferson and Madison proved this characterization to be somewhat accurate. Although the
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