International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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firm 2 builds Q2 plants‚ the market price p for one unit of SOMA will be 9 − (Q1 + Q2). For example‚ if firm 1 builds 2 plants and firm 2 builds 4 plants‚ the market price will be 9 − (2 + 4) = 3 per unit. At this price firm 1 will make a profit of 2 × 3 − 2 × 3.5 = −1 while firm 2 will make a profit of 4×3−4×3.5 = −2. Assume‚ no firm will build more than 4 plants. Cost (Q) = 3.5 * Q Price = 9 -(Q1+Q2) 1. Set up a 4-by-4 table that records the profits of each firm for each possible choice of
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CHAPTER-I INTRODUCTION 1.1 DEFINITION‚ MEANING‚ AND CONCEPT DEFINITION: Employee Retention involves taking measures to encourage employees to remain in the organization for the maximum period of time. Employee retention is a systematic effort by employers to create & foster an environment that encourages current employees to remain employed by having policies &practices in place that address their diverse needs. Retention is the process for members or volunteers remain active with
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Applied H.R.M. Research‚ 2003‚ Volume 8‚ Number 2‚ pages 63-72 Organizational Application Managing Employee Retention as a Strategy for Increasing Organizational Competitiveness Sunil Ramlall‚ Ph.D. University of St. Thomas Research indicates that the total cost of employee turnover is about 150% of an employee’s salary. Because of this high cost of turnover‚ the organization that is the focus of this article sought to understand their employee’s turnover intentions and the reasons for the potential
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CUSTOMER DISSATISFACTION By: Suhaib Isam Almomen 200717810-214.98. For: Mr. Ian Davison English Teacher English 214 Descriptive Abstract: This report discuss the causes and negative effects of customer dissatisfaction. It suggest a number of solutions to help eliminate or at least reduce the consequences of customer dissatisfaction. Table of Contents LIST OF ILLISTRATIONS………………………………………………………………………2 INTRODUCTION………………………………………………………………………………...3 I. BACKGROUND………………………………………………………………………………
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0143-7739.htm Leadership’s impact on employee engagement Differences among entrepreneurs and professional CEOs Nancy Papalexandris and Eleanna Galanaki Athens University of Economics and Business‚ Athens‚ Greece Abstract Purpose – The purpose of this study is to identify similarities and differences between the leadership practices of managing entrepreneurs and professional CEOs and to investigate
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Employee Engagement What’s Your Engagement Ratio? Copyright © 2008‚ 2010 Gallup‚ Inc. All rights reserved. 1 Copyright © 2008‚ 2010 Gallup‚ Inc. All rights reserved. Gallup®‚ Gallup Consulting®‚ CE11®‚ Q12®‚ Performance OptimizationTM‚ and The Gallup Path® are trademarks of Gallup‚ Inc. All other trademarks are the property of their respective owners. Employee Engagement as a Core Strategy The world’s top-performing organizations understand that employee engagement is a force that
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Institute of Singapore in Tashkent Management Theory and Practice Employee Turnover Student: Karimov Ibrokhim ID: B0900353 Group: 306 Lecturer: James Tippins Table of Content 1. Introduction……………………………………………………………..…. 3 2. Factors which contribute to employee turnover magnitude in company…. 4‚5 3. The costs of employee turnover…………………………………………... 6‚7 4. Suggestions to reduce high employee turnover……………..…………...…. 8 5. Conclusion…………………………………………………………………
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“Employees Satisfaction and Attrition” At “Big Bazaar (Future Retail Group)” Submitted in partial fulfillment of the requirements for the award of The degree of Master of Business Administration Submitted to: Punjab Technical University Jalandhar By: “Aysha Parveen” Registration no-9212400077 Under the guidance of “Prof. Aswathi Nair” #70‚ 2nd Main Road‚ 3rd Cross‚ Kanaka Nagar‚ Nagawara‚ BANGALORE – 560 032 2009 - 11 GUIDE CERTIFICATE This is to certify that the Project
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through different leadership styles. Five power sources for any leadership would have to face ethic dilemma. Social responsibility positively impact on leadership as well as society. The CEO of P&G ‚ A.G. Lafley create significant innovation‚ increases total number of sales‚ apply leadership in customer relationship ‚ human resource management and also adopt an appropriate method in research and development‚ organization‚ operation and marketing. 2. Leadership effectiveness in different management
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