Core competencies OCBC Bank provides training programmes for its employee to upgrade their self-development and skills for work. For example‚ new sales employees have to undergo training program to increase their product knowledge and to upgrade their customer service skills. The reason why they are able to be one of the top banks is because of good customer service provided to the mass. Good customer service starts from the company and how they invest the money on training programs to upgrade
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The Data Protection Act 1998 (DPA) is a United Kingdom Act of Parliament which defines UK law on the processing of data on identifiable living people. It is the main piece of legislation that governs the protection of personal data in the UK. Although the Act itself does not mention privacy‚ it was enacted to bring UK law into line with the EU data protection directive of 1995 which required Member States to protect people’s fundamental rights and freedoms and in particular their right to privacy
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AMERICAN HISTORY X American History X (1998) illustrates how segregation is aggravated by missing father figures as well as the herd mentality of the characters in the film. German philosopher Friedrich Nietzsche ’s concept of the herd mentality states that people need a concept or a worldview to adopt in order to give meaning to their lives. This herding of people who choose to adopt this certain ideal or ideals in effect causes the stifling of individual thoughts or creativity because everyone
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ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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Fonderia di Torino‚ S. p. A In late 2000‚ Francesca Cerini‚ managing director of Fonderia di Torino‚ is contemplating purchasing a new automated molding machine. Fonderia di Torino is a company that specialized in the production of precision metal castings for use in products like automotive‚ aerospace‚ and construction equipment. The company‚ located in Italy‚ is known for the quality and craftsmanship of its work. Through this reputation‚ Fonderia di Torino has been able to secure deals with
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© Airbus SAS‚ page 16 © Patrick Mascart/European Union‚ page 18 © European Union Printed in Belgium Printed on elemental chlorine -free bleached PaPer (ecf) R O A D M A P T O A S I N G L E E U R O P E A N T R A N S P O R T A R E A — T O WA R D S A C O M P E T I T I V E A N D R E S O U R C E - E F F I C I E N T T R A N S P O R T S Y S T E M FoRewoRd I am proud to present this ‘Roadmap to a single European transport area’. This strategic document presents the Commission’s vision for the future
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school and you see that there’s not much requirements to get into these schools as long as you have money for tuition. Those are what you call for-profit schools. Now the question is are these schools actually good for you? Can they help you in the long run or just give you classes and you’re on your own after you get the degree. I feel that for-profit schools should not be federally regulated because these colleges provide opportunities for students ignored and rejected by traditional colleges‚ they
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Employee Relations Dr. Harold Griffin HSA 530: Health Services Human Resource Management February 23‚ 2012 Introduction Employee Relations involves the body of work concerned with maintaining employer-employee relationships that contribute to satisfactory productivity‚ motivation‚ and morale (Hopkins & Hampton‚ 1995). Essentially‚ employee relations is concerned with preventing and resolving problems involving individuals which arise out of or affect work situations. This paper will
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Employee empowerment is a growing practice. Imagaine acoorporation in which Defining empowerment Empowerment has a variety of definitions. It ’s often described as the process of giving power and control to nonmanagerial members of an organization. Although this definition has merit‚ it may not be the most useful way to view the concept. Empowerment has also been defined as the process of enabling employees to reach their own potential in ways that help the team or organization. This definition
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