MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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INFORMATION TECHNOLOGY & BUSINESS Production and Operation Management Group Project Topic : Permata Bank Major : Management Intake : 2009 Class : Leeds By : Henny Valentine Wijaya (Group Leader) Renova Lie Janny Tri Suci Vivi Chandra Yussy CONTENTS 1. Company Profile 2.1. History 2.2. Address 2.3. Excellence Story of Permata Bank 2.4. Product & Services Offered 2.5. Organization Structure 2.6. Description
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Introduction In our Philippine Constitution‚ Article XV‚ family is defined as a group of persons united together by ties of marriage and blood. Family is important in our country and to our society. It is the foundation of the nation which is but a conglomeration of families bound not only by affinity and consanguinity and common interests but also by a common past and shared vision of the future. When there is a family‚ there is also Marriage. Marriage is defined as a status or relation of one
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Latar Belakang Perusahaan McDonald’s Corporation merupakan jaringan restoran cepat saji terbesar di dunia‚ yang melayani 47 juta pelanggan setiap hari. Produk dasar yang dijual McDonald’s adalah ayam‚ kentang‚ burger‚ dan softdrink. Sebagian besar restoran McDonald’s dilengkapi dengan tempat bermain anak-anak dan ruangan yang didesain dengan nuansa anak-anak. Setiap restoran McDonald’s dapat dioperasikan secara franchise‚ afiliasi‚ maupun dioperasikan oleh manajemennya sendiri. Pendapatan perusahaan
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Thomas Bergström (Chairman and CEO)‚ Omar Gulay (President and CEO‚ Inter IKEA Group)‚ Sören Hansen (VP and CFO‚ Inter IKEA Group) PRODUKSI PERAKITAN MEUBLE JUMLAH KARYAWAN 127.000(2010) PENDAHULUAN IKEA adalah sebuah pedagang perabot untuk rumah dari Swedia. Pada musim dingin 2004‚ terdapat 202 toko IKEA di 32 negara di berbagai belahan dunia dan sekitar 20 yang dibuka pada 2005. Tapi masih sangat disayangkan IKEA hingga saat ini tidak memiliki cabang di Indonesia. Katalog IKEA yang berisi
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Topic: Maid Abuse In Malaysia Thesis Statement: Maid abuse‚ which is caused by many factors brings negative effects to the victims‚ countries involved and communities‚ thus it must be curbed. Maid abuse is no longer a new issue in Malaysia. What is maid abuse? It is known as an assault and coercive behaviour‚ which mainly includes physical‚ psychological and at times sexual too‚ by employer or household members of employer against a person hired as a domestic help. Malaysia is one of wealthiest
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Bandung‚ Indonesia Place to place and city to city. There is plenty much to see in this world. From Bandung to Melbourne—London—New York. What is really matter‚ though‚ it is not where you at. What matters most is‚ well‚ YOURSELF. Bandung (pronounced [bənˈduŋ]) Indonesian‚ Kota Bandung is the capital of West Java province in Indonesia‚ and the country ’s third largest city‚ and 2nd largest metropolitan area in Indonesia. Located 768 m (2‚520 ft) above sea level‚ approximately 140 km southeast of
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1. Based on the Hire Purchase Act‚ 1967 stated that hire purchase is the hiring of goods with an option to purchase. Is it applicable to all types of goods? Explain it. Answer : A limited range of goods is covered by the Hire – Purchase Act 1967. They are listed in the First Schedule and may be varied by the Minister from time to time. The current list comprises the following : * All consumer goods * Motor vehicles‚ namely * Invalid carriages * Motor cycles * Motor cars including
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Indonesia individual Income Tax Individual income tax (Pajak penghasilan) rates in Indonesia are progressive up to30%‚ as follows: Taxable income (Rp) Tax Rate 0 – 50‚000‚000 0 + 5% on excess 50‚000‚001 – 250‚000‚000 2‚500‚000 + 15% on excess 250‚000‚001 – 500‚000‚000 32‚500‚000 + 25% on excess Above 500‚000‚000 95‚000‚000 + 30% on excess An additional 20% tax is imposed on the individuals‚ other
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CHAPTER 1: INTRODUCTION 1.1 BACKGROUND OF THE STUDY 1.1.1 The Meaning Of Zakat One of the most important principles in Islam is that all things is belong to God‚ and the wealth is therefore held by human beings in trust. The word zakat means both ‘purification’ and ‘growth’ our possessions are purified by setting aside a proportion for those in need‚ and like the pruning of plants‚ this cutting the balances and encourages the new growth. Zakat is a form of giving to those who are less
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