overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to identify the gap between customers’ expectations and perceptions on the bank’s service quality. Finally‚ some suggestions have been offered to improve the service towards the customers by the authority of Standard Chartered Bank. Keywords: Service‚ Customer‚ Quality‚ Dimension & Bangladesh. Introduction: Standard Chartered Bank has a history of over 150 years in banking
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Lecture 11: Handout The Regulation of Banks Date: 28 April 2004 Module: International Banking Why Regulate Banks? Banks are intermediaries between money suppliers and those who need money. Commercial banks are most heavily regulated financial institutions. Five main reasons for regulation: I. The first is to ensure the safety and soundness of banks. The purpose is to maintain I) domestic and II) international confidence‚ III) protect depositors and ultimately taxpayers
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Information process cycle: 6 Applied into CIMB Bank Berhad: 9 Five Elements of Information System: 11 HARDWARE: 12 Software: 13 Tools of Oracle: 14 7. BALANCE ENQUIRY: 17 8. RECEIPT/CASH 17 9. REFILL MONEY: 18 IDENTIFICATION OF USERS AND JUSTIFICATION: 18 CONCLUSION: 19 ABSTRACT: This research paper is designed to perform and evaluate gathered information about an automated teller machine (ATM). It describes the History and Groups of CIMB bank‚ how internal factors work such as Information
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Role of Information Technology (IT) in the Banking Sector Banking environment has become highly competitive today. To be able to survive and grow in the changing market environment banks are going for the latest technologies‚ which is being perceived as an ‘enabling resource’ that can help in developing learner and more flexible structure that can respond quickly to the dynamics of a fast changing market scenario. It is also viewed as an instrument of cost reduction and effective communication with
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Bank Accounting Bank accounting consists in making written‚ permanent records of every transaction. Every penny must be accounted for. The statement of the bank‚ which we have just discussed‚ shows the general‚ or control‚ accounts of the bank‚ and the various books of the bank show the detail of these items. It would not be impossible‚ but it would be entirely impractical‚ to enter every figure directly on the statement of condition. We might imagine an enormous sheet on which the capital is entered
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I-Part 1: 1.0 Organizational Overview: AB Bank is known as one of leading bank of the country since its commencement 28 years ago. It continues to remain updated with the latest products and services‚ considering consumer and client perspectives. AB Bank has thus been able to keep their consumer’s and client’s trust while upholding their reliability‚ across time. In spite of adverse market conditions‚ AB Bank Limited which turned 28 this year‚ concluded the 2008 financial year with good results
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Introduction Background of CIMB Bank Our assignment is to investigate the products and services offer by CIMB Bank. The reason we choose CIMB Bank is that it is a pure Malaysian bank. The Board of Director and management team almost all form by Malaysian. The Chairman of CIMB Bank is Tan Sri Dato’ Md Nor and the Chief Executive Officer of CIMB Bank is Dato’ Sri Nazir Razak (The son of the Second Malaysia prime minister‚ Tun Abdul Razak). CIMB Bank is an indigenous ASEAN investment bank and has the widest retail
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Total Bank 59=Scheduled 52 +Non-Scheduled 4+ Prospective 3. 35 Private Commercial banks including 8 islami : 1. AB Bank Limited (12 April 1982) 2. Bangladesh Commerce Bank Limited (16 September 1999) 3. Bank Asia Limited (27 November 1999) 4. BRAC Bank Limited (04 July 2001) 5. Dhaka Bank Limited (05 July 1995) 6. Dutch-Bangla Bank Limited ( 3 June 1996) 7. Eastern Bank Limited (August 1992) 8. IFIC Bank Limited [1976 (full bank 1983)] 9. Jamuna Bank Limited (3 june 2001)
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Introduction To Banks Banks have developed around 200 years ago. The natures of banks have changed as the time has changed. The term bank is related to financial transactions. It is a financial establishment which uses‚ money deposited by customers for investment‚ pays it out when required‚ makes loans at interest exchanges currency etc. however to understand the concept in detail we need to see some of its definitions. Many economists have tried to give different meanings of the term bank. Nature
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INVESTMENT BANKS As with commercial banks‚ investment banks are highly leveraged entities that play important roles in both the primary and secondary markets. Investment banking activities include: • Raising funds through public offerings and private placement of securities. • Trading of securities. • Mergers‚ acquisitions‚ and financial restructuring advising. • Merchant banking. • Securities finance and prime brokerage services. The first role is assisting in the raising of funds by
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