OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Grinder’s Coffee Shop and the Coffee Industry Primary Company: Grinders Café Competitors: 1-Italian Gourmet Market 2-Starbucks 3-Port City Java 4-Dunkin Donuts 1. The Coffee Shop Industry Analysis: Threat of New Entrants: The coffee industry is one of the world’s largest commodities‚ produced in over 70 countries and employing nearly 20 million people. The United States accounts for approximately 20‚000 coffee shop businesses with revenues totaling $10 billion in 2011 and
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e L.S.C. JULY’12 London School Of Commerce MANAGING HUMAN CAPITAL TASMINA ZAMAN Submitted in partial fulfillment of requirement for the Degree of MBA List of Figures Critically evaluate the issues Human Resources Managers need to take into consideration when there are changes in external environmental factors . Analyse what HR practices will help organizations gain sustainable competitive advantage. Critically
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companies in the world. Unfortunately‚ Pfizer faced challenges by macro-environment forces that affect their sales volume decline dramatically in 2011. PESTEL‚ Porter’s Five Forces and Industry Lift Cycle frameworks to be applied to analysis the broad macro-environment that affected Pfizer in the pharmaceutical industry. 1. PESTEL framework PESTEL (Appendix I) is classifies into six environmental influences including Political‚ Economic‚ Social & Cultural‚ Technological‚ Environmental and
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Paint Industry in India The Indian paint industry is valued at Rs 26‚000 crore by to AC Nielsen with 70 per cent of it being decorative paints and the remaining 30 per cent being industrial. The per capita paint consumption has been estimated to be 2.57 kgs. The size of the industry is 3.1 million tonnes with decorative paints being 2.4 million tonnes and industrial paints being 0.7 million tonnes in volume terms. The Indian paint industry is growing at a double digit rate for several years now
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42 years after assassination Malcolm X inspires militant struggle against racism By Monica Moorehead Published Feb 18‚ 2007 5:55 PM On Feb. 21‚ 1965‚ revolutionary Black nationalist leader Malcolm X was assassinated while making a speech at the Audubon Ballroom in Harlem‚ N.Y. He was only 39 years old. To this day‚ it is still widely believed throughout progressive sectors that the U.S. government was very much behind his death. Malcolm X | Consider the fact that the Federal Bureau
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FINANCIAL ANALYSIS (HOTEL INDUSTRY) [pic] [pic] [pic] By Donnabelle Pineda and Marge Javillonar Managerial Accounting ADB-MBA Program‚ Batch 10 Submitted to: Prof. Ricardo Palo Date: 4 August 2010 I. Hospitality Industry The hospitality industry is a trillion dollar service sector within the global economy. The industry covers a broad variety of service industries including‚ but not limited to‚ hotels‚ food service‚ casinos‚ and tourism. This
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SECTORAL ANALYSIS: LUGGAGE INDUSTRY IN INDIA Contents Luggage Market – Overview ......................................................................................................................... 3 Drivers: ...................................................................................................................................................... 3 Challenges: ........................................................................................................................
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Political and Legal issues Although politics do not play a large part in the clothing industry‚ there are the issues of labor laws and the use of sweatshops. There are always new cases of companies that have been reported for having overworked young people working in sweatshops producing their clothing and shoes. Entering into the clothing industry‚ a company needs to understand these laws‚ standards‚ and values as well as try to create a positive public image. Economic Growth As we know‚ the
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Industry Analysis Assess Industry Competitive Structure Within the restaurant industry‚ the quick service restaurants (QSR) sector‚ or better known as fast-food restaurants‚ are classified as “Perfectly Competitive” along the Industry Competitive Structure below. Monopolistic Oligopolistic Suppliers Perfectly Competitive Oligopolistic Buyers Monopsonistics Characteristics of the industry that places it within a perfectly competitive environment are as follows: 1. Rivalry within
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