CORP 2463 MANAGEMENT AND STRATEGY Report of Ryanair Management issue – Poor Customer Service P12006777 TUTOR: George Kokkindis DATE:06/12/2013 Executive Summary This report mainly evaluates the organizational culture and leadership style of Ryanair with the management issue – poor customer service and in relation to management theories. As one of the best low cost airlines‚ Ryanair consistently focus on cost-cutting but at the same time reveal many problems on its Human Resources
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Managing Operations (BSS601-6) Case Study Topic for Assignment 1 Ryanair Ryanair is today one of Europe’s largest and most successful low-cost airlines (LCAs). Operating its low-fare‚ no-frills formula‚ its over 1000 employees and growing fleet of Boeing 737 aircraft provide services between over 30 cities around Europe. Operating from its Dublin headquarters‚ it carries around six million passengers every year. But Ryanair was not always so successful. Entering the market in early 1985‚ its
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Examining Ryanair’s Launch Strategy Ryanair was set up in 1985 by Cathal and Declan Ryan‚ as one of the first independent airline servicing the Dublin-London (Luton) route. Ryanair launched its service focusing on delivering first-rate customer service and lowest – simple‚ single – fare @ I£ 98‚ compared to I£ 208 full fare and I£ 99 discounted fare offered by competition‚ Aer Lingus and British Airways. Ryanair Executives believe that Aer Lingus and British Airways’ flights are typically 60-70%
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part of the business model and has seen a huge change in the culture of booking travel tickets. Currently easyJet.com provides around 90% of bookings today and in 2001 hit ten million sales making it the second busiest travel website in the UK. Ryanair and easyJet
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The case of Dogfight Over Europe: Ryanair describes the journey of two brothers and their emerging airline business. For almost a year their small airline had just one prop plane that held 14 passengers and operated within the small‚ secondary airports between Ireland and London. They experienced some initial success‚ but wanted to expand and grow the business more. The airline industry in Europe and more particularly Ireland and London was ripe for a new emerging business. There were many opportunities
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Note: This form is to be used as the first page for all coursework submissions. 1. Introduction Low Cost Airlines (LCAs) are airlines provide cheap prices for relatively short-distance flights in a specific region. The typical low cost airlines are Ryanair‚ Easyjet‚ Southwest‚ and Air Asia. This essay mainly discussed the competition in European market. First‚ it will describe the main features that LCAs have. Next‚ it continues to discuss the operations strategies linking to the marketing strategies
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measures regarding the increasing use of online check-in. As Ryanair expands to the Balkan states and turkey the flights get longer therefore entertainment technology may be “taken on board” (Ancillary revenue). The video entertainment industry is heavily endorsed socially. Technological advances in the research and development of engines and airframe play an important role with respect to lowering an airlines’ major expense‚ fuel costs. Ryanairs’ decision to upgrade its fleet to an average age of 2.9
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Assessment of Ryanair’s launch strategy One possible reason why Ryanair chose to enter the Dublin-London route is because the route was reputed to be quite lucrative for both Aer Lingus and BA. It is easy to see why this route is lucrative because the least expensive fare for both carriers were priced at I£208 but operating expenses per passenger was only I£155.1. Ryanair’s publicized fare of only I£98 will help it to attract more passengers than both carriers given that it cost only half the
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always the best viable solution. If you add too much to an existing product a customer could become puzzled‚ fatigued and overloaded with features‚ not to mention associated costs. That sometimes the better solution lies in subtraction. He uses Ryanairs business model as his main example‚ based on Southwest Airlines existing concept Michael O’Leary used innovative subtraction to eliminate all the frills from air travel which enabled Ryan Air to offer cheaper flights than its competitors. O’Leary
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1 Summary Low-cost carriers have been established for many years. A model for a low-cost airline is described‚ derived from the operations of several such carriers. The models followed by the three main low-cost carriers in the UK‚ Ryanair‚ easyJet and Go are then outlined. The impact of the differences between these models is then assessed to see how they affect the cost base and productivity of the airlines. Finally‚ it is suggested that Ryanair’s model is most suited for the current conditions
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