Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
Premium Customer service Sales Customer
Project Report on Key success factors for Airtel using Porters value chain Analysis Under the Guidance of Ms. Navita Mahajan (Professor‚ Amity University) Submitted By: Date of Submission: Savita Chhikara 25th October 2013 Enroll No.: A1802012098 Amity University Acknowledgement Behind every fruitful endeavour lie the advice‚ guidance and inspiration of all the people
Premium Strategic management Value chain Bharti Airtel
Value Chain Analysis Before making a strategic decision‚ it is important for Apple to understand how its activities or products create values for customers. One way to do this is to conduct a value chain analysis (VCA). VCA “refers to the idea that a company is a chain of activities for transforming inputs into outputs that customers value. The process of transforming inputs into outputs compromises a number of primary and support activities” (Hill and Jones‚ 2001‚ p.133). Each value is considered
Premium Supply chain Strategic management Apple Store
Value Chain Analysis – Amazon.com Unit 4 Individual Project Assignment GB570: Managing The Value Chain Dr. Craddock Kaplan University January 6‚ 2012 Value Chain Analysis The purpose of this value chain analysis was to explore the dynamics of Amazon.com in terms of looking at the intricate foundation (value chain) the company has created to serve its millions of satisfied customers. This company operates in the highly competitive industry of e-commerce‚ which
Premium Value chain Electronic commerce Supply chain management
IKEA Value-Chain Analysis Posted on July 28‚ 2012 by John Dudovskiy “Each step in the manufacture of a product or the delivery of a service can be thought of as a link in a chain that adds value to the product or service. This concept of a how business fulfils its mission and objectives is known as the value chain” (Needles et al‚ 2007‚ p.836) The concept of Value-Chain analysis is introduced by Michael Porter (1985)‚ who divides activities of the firm into two categories: primary activities and
Premium IKEA Stichting INGKA Foundation Ingvar Kamprad
quick service restaurant industry in terms of market share and brand value. Committed in quality‚ service‚ cleanliness‚ and value‚ McDonald’s must deliver its product to consumers with consistency and efficiency. This report will explore how McDonald’s corporation maintains its operational excellence through support from integration of sophisticated technologies. It suggests that to be able to apply technology in organization‚ value chain process must be defined and by then‚ information technology can
Premium Supply chain management Supply chain Value chain
Value Chain The value chain also chain as value chain analysis is a concept from business management that was first described and populated by Michael Porter in 1985. A value chain is a chain of activities for activities for a firm operating in a specific industry. The chain of activities gives the products more added values then the sum of added values of all activities and also said that‚ value chain is an interrelated series of process that produce a service on product to the satisfaction
Premium Personal computer Management Computer
Value chain analysis of Radisson: Value chain analysis of Radisson simply signifies a series of activities that are a part of the regular operations of the business that leads to the development of competitive advantage to Radisson over other players in the industry. The primary and support activities of Radisson that gives it an edge over others highlighted below: Support activities: Infrastructure: The hotels being set on a Sprawling 16 (or more)acres of land‚ for eg:(Radisson Alibaug)
Premium Customer relationship management Customer service Marketing
Value Chain Analysis To recognize which activities are the most valuable to the firm and identify which ones could be improved to provide competitive advantage is essential for a better understanding of internal analysis within an organization. A chain of value-creating activities can be created to model the corporate‚ and offers individual activities because of the reflection of its history‚ its strategy‚ and its approach to execute its strategy. According to Michael Porter’s value chain‚ all activities
Premium Value chain Value chain Michael Porter
Value Chain Analysis Value Chain divides activities within a firm into two broad categories: primary activities and support activities. It highlights the explorations of internal analysis of a chain of business activities and explores the role and contribution of organization’s resources corresponding to primary and support activities in a cost-effective way to gain cost advantage (Lynch‚ 2000). 4.1 Procurement: As for the Procurement in support activities‚ the Body Shop has developed long-term
Premium Marketing Supply chain