The dimensions of the service environment The main dimensions in the service environment the following: • The ambient conditions • Music • Scent • Color • Spatial layout and functionality • Signs‚ symbols and artifacts • People The ambient conditions The ambience is what the five senses experience – namely‚ the sights and the visual appeal‚ the sound‚ the smells‚ the texture and it even includes attitudes and behaviour. The many design elements and detail that must resonate with each other to create
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The Times 100 Business case studies ‘Creating a winning marketing mix’. Available from www.thetimes100.co.uk The article discusses how JD sports‚ the Britain’s leading sportswear retailer uses the ‘4Ps’ to outgrow itself. 4Ps includes ‘product’‚ a good or service’s function and feature. JD works with suppliers worldwide to create their own-brand products. ‘Price’ can be the money that costs to manufacture or create the products. It can also be the profit that products bring. JD buys a large
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CASE: I Playing to a new beat: marketing in the music industry Questions: 1. Discuss the micro and macro forces that are affecting the music industry. Answer : Factors affecting the music industry include the following: • Consumers have created a new value curve for the music industry • Online file sharing and downloading where copyright holders are bypassed has put the traditional business model of the music industry in doubt • Competition for consumers time‚ attention
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piece of the airline and shore in its success. * Recommendation Based on the above analysis‚ it is highly recommended that Ryanair the performance appraisal process should be continually reviewed in order to ensure that it working successfully‚ Ryan Air‚ in its commitment to low-cost airfare has sacrificed its processes and services‚ but in the future Ryanair will have to think to adopt some effective human resource strategies to make their staff work for them in the long run. Conclusion
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Opportunity Analysis CASE 3. Dogfight over Europe: Ryanair 1) Do you believe Ryanair’s entry into Dublin-London route was successful? Yes‚ Ryanair’s entry into Dublin-London route could be counted successful. Ryanair‚ which has been operated since 1985‚ is a small and rather domestic company compared to Aer Lingus and British Airways (BA). They will operate a turboprop that contains 44 seats‚ that takes 4 round trips per day. Unlike the two giants‚ Ryanair is not under the restrictions from the government
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(Aaker‚ 1996). In the context of Hollister‚ an additional focus is on group membership‚ peer group acceptance and sexual attractiveness‚ all of which are identified as key issues for young consumers (Harwood‚ 1999). Much has been written about servicescapes and their importance for creating memorable consumer experiences. There has also been a recognition of the value of ‘themed flagship brand stores’ (Kozinets et al 2002)‚ which provide a memorable and engaging brand encounter‚ and which use tangible
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experiences not something they can put in a bag an carry with them. The servuction model includes four variable that directly can influence a service experience: servicescape‚ contact personnel/service providers‚ other customers‚ and organizations/systems. In reference to this case the variables of this model include: Servicescape: The interior/exterior do the building NICU/Grower rooms/Nesting rooms Waiting rooms/patient rooms Dingy/small/dirty Medical equipment/the beds/the chairs Music
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Contents KFC 1.0 Introduction (Figure 1‚ Logo of KFC Source: google.com) Kentucky Fries Chicken‚ better known as KFC‚ is one of the leading fast food Franchise concepts of today; present in a variety of countries around the world. KFC was founded in 1930 by Colonel Harland Sanders‚ at his hometown Kentucky‚ but only in 1952 it has grown and become a true multi-domestic company. KFC has more than 15‚000 outlets in 105 countries and territories around the world. The main aim of KFC
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externally. It will study easyjet’s key issues such as the relationship with business passengers‚ the various ways how it protects the environment and how it reduces the amount of oil used; finally easyjet will be compared with its biggest competitor Ryanair. Identification‚ adaptation and application of suitable management tools In today’s business world‚ any company must analyse and utilize the use of suitable management tools‚ in order to succeed‚ and ultimately
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Case study questions Unless otherwise stated‚ all questions pertain specifically to the case study time period and do not require students to present current material. However‚ current knowledge is helpful in understanding the aftermath of a case and may be used in the class discussions after a case has been presented. Week One Video: Ben and Jerry’s Ice-cream Wars 1. What was Ben and Jerry’s ‘strategy’ in the video? 2. What stimulated the strategy? 3. Was it planned
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