Gaps Model of Service Quality Table of Contents Executive Summary 3 Customer Gap 4 Example of Customer Gap 4 Listening Gap 5 Example of Listening Gap 6 Standard Design And Standard Gap 7 Example of Design and Standard Gap 8 Service Performance Gap 9 Example of Service Performance Gap 10 Communication Gap 11 Example of Communication Gap 12 Closing Gap 12 Diagram of Gap Model of Service Quality 13 Bibliography 14 Customers realize that the current system is not
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Business Finance Policy: FINA 380-01 Dr. William Brent February 3rd 2009 JetBlue Airways: IPO Valuation Table of Content I. Statement of Problem II. Alternative Solutions III. Analysis of the Alternatives IV. Final Recommendation V. Appendix I. STATEMENT OF THE PROBLEM David Neeleman‚ CEO of JetBlue Airways and his management team have realized that JetBlue is still making profit despite the many challenges facing the airline industry after the September
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Sam O’Brien‚ C10390017‚ DT366 yr2 Report on the WACC for Fiat motors The WACC is the weighted average cost of capital. It is a calculation of the firms cost of capital taking into account the relevant weight of equity and debt as a proportion of the total. The cost of equity or KE calculated using a risk free rate example German 5yr government bond‚ the firm’s beta and the return on the market. The firm’s beta is a calculation of the firms exposure to the market‚ a beta of less than 1 indicates
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As employees are crucial to the service delivery‚ it is important that the organisation hires‚ trains‚ motivates their employees successfully‚ and retain these employees in order to produce a quality product/service. The Service Marketing Triangle highlights three other elements of the marketing mix. These are the internal marketing‚ the external marketing and the interactive marketing. The aspect that emphasises the employee’s role in the service delivery is the interactive marketing as this is
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Chapter 2 Characteristics of the Airline Industry The real difficulty in changing any enterprise lies not in developing new ideas‚ but in escaping from the old ones. John Maynard Keynes 2.1 Introduction In recent years‚ the European airline industry has exhibited impressively dynamics. The sector has gone through a drastic change on both the supply and the demand side. Unlikely in other industries‚ the driving forces governing the recent changes do not depend mainly on technological factors
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1 million pound spend: 25% in Ryanair shares - currently at c. 3.50 - will be up at 5 in five years time Youngest airplanes (avg age = 3 years)‚ all their fuel costs have been paid for until the end of this year (at a fixed price)‚ they fly larger aircraft on shorter haiul flights‚ which is in demand‚ so recycling of their aircraft will be much easier than say easyjet 15% in agricultural land - world population has just hit the 7bn mark - more mouths to feed. Also‚ the emerging nations diet
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be divided into two categories‚ which involves the business model of Ryanair and service-dominant logic. Toyota motor corporation Australia limited concentrates on wholesaling and manufacturing vehicle and accessories‚ while Mazda Australia Pty limited only focus on wholesaling vehicle. For the reason that these two companies sell cars along with services in exchange for money‚ both of them belong to the business model of Ryanair. For mazda3‚ it is designed as a speedy car with an affordable price
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Table of contents Introduction 2 Strategy Evaluation 4 SWOT analysis on EasyJet 4 Strengths 5 Weakness 7 Opportunities 8 Threats 8 PEST Analysis on EasyJet. 9 Political 9 Economic 9 Social 10 Technological. 10 eMarketing Strategy 11 Balancing of online and offline promotion
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airline company in the world‚ while the profit is continually decreasing in Europe within recent 5 years (Market Line 2014). It is positively seeking a path to maintain competitive position in European airline market. Two largest competitors are Ryanair and EasyJet in Europe who operate low-cost strategy which learn from Southwest in US‚ and they rapidly capture market share. Air France-KLM is planning to use same strategy to compete with them. Environment is a significant indicator
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Aviation Market in Europe 2014-20180280035The Aviation market in Europe includes the Airports and Airlines markets in the region. The market includes some legacy airlines such as Lufthansa and Ryanair and some of the world’s busiest airports such as London Heathrow and Paris Charles de Gaulle. The airports generate a large amount of revenue from both aeronautical and non-aeronautical sources. The Aviation market in Europe facilitates the growth of tourism and trade in the region. Covered in
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