A project Report on “DMAIC App to improve Warehouse Operation” Undertaken At xxxxxxxxxxxxxxx Warehouse In fulfilment of Capstone Project of Post Graduate Diploma in Industrial Engineering (PGDIE) By Rajul Agarwal (103) Puneet Jain (107) PGDIE- 41 Under the guidance of Dr. K. Maddulety Professor NITIE‚ Mumbai National Institute of Industrial Engineering‚ Mumbai-400087 Acknowledgement “Too often we are so preoccupied with the destination‚ we forget the guiding
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1. Makadok (2001) emphasizes the distinction between capabilities and resources by defining capabilities as “a special type of resource‚ specifically an organizationally embedded non-transferable firm-specific resource whose purpose is to improve the productivity of the other resources possessed by the firm” [4](p389). “[R]esources are stocks of available factors that are owned or controlled by the organization‚ and capabilities are an organization’s capacity to deploy resources”:[3] p. 35. Essentially
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B - 38. When a process fails to satisfy a customer: a. it is quite often the customer’s fault. b. it is considered a defect c. it is time to reengineer the process. d. it is usually half the customer’s fault and half the company’s fault. D - 39. Consumers consider five aspects when defining quality. Which one of the following is least likely to be one of these aspects? a. Value b. Fitness for use c. Psychological impressions d. Individual development B - 40. Which of the following
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everyday job‚ so that quality management would be a part of that job. And last‚ is to record honest numbers. Insurance was becoming more ubiquitous and customers were having a hard time differentiating one firm from another. Of all their core capabilities‚ DAV’s customer service was seen as the best way of standing out of the insurance crowd. DAV management believed that customer service was a critical element in DAV strategy to maintain current
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major changes in order to eliminate the root causes of the changes. Statistical process control has found widespread application in the manufacturing of discrete parts industries for process improvement‚ process parameter estimation‚ and process capability determination. Engineering process control (EPC)‚ on the other hand‚ uses measurements to adjust the process inputs intended to bring the process outputs closer to targets. By using feedback/feedforward controllers for
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control within target limit for defects. However‚ even though the process is statistically in control in an instance according to control charts‚ it may not conform to the requirement specifications. So the Kyung evaluated “Process Capability” using “Process Capability Ratio (Cp).” The book “Operations Management” defines that the “Cp is the ratio of the range of the design specification (the tolerance range) to the range of process variation” and explains if Cp is
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descriptive statistics in measuring quality characteristics. Identify and describe causes of variation. Describe the use of control charts. Identify the differences between x-bar‚ R-‚ p-‚ and c-charts. Explain the meaning of process capability and the process capability index. Explain the term Six Sigma. Explain the process of acceptance sampling and describe the use of operating characteristic (OC) curves. Describe the challenges inherent in measuring quality in service organizations. CHAPTER OUTLINE
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Introduction: Six Sigma is a business management strategy designed to meet customer needs and process capability. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a systematic project-oriented fashion through define‚ measure‚ analyze‚ improve‚ and control (DMAIC) cycle‚ including statistical tools‚ and creates a special infrastructure of people within the
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Chapter 10 Learning Objectives: 1. Understand Total Quality Management a. Total quality management i. managing the entire organization so that it excels on all dimensions of products and services that are important to the customer b. Two fundamental operational goals i. Careful design of the product or service ii. Ensuring that the organization’s systems can consistently produce the design c. TQM Commitments i. Commitment to total customer satisfaction ii. Commitment to understanding and improving
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service to the customers. The Head of Operations also wanted a tool that measured processes rather than the people. This will help protect employees from the wrath of the superiors. DAV wanted to develop capabilities that helped them serve value to their customers. Also‚ DAV wanted these capabilities to be spread across the entire organization which will help them to achieve their aim of quality improvement. The case also notes that for the Insurance industry exceeding customer expectations through
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