Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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Starbucks Case Part I – Prior to reading Starbuck’s Form 10-K‚ please answer the following questions. Your answers should be based upon your general knowledge of Starbucks‚ gained from visiting their stores‚ purchasing their products and/or observing them in the marketplace. a. Up until the economic downturn (Fall of 2008) what do you believe was Starbucks’ growth strategy? Give three examples of specific actions (growth initiatives) you observed Starbucks execute upon as part of their
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a) Discuss how the budgeting process employed by Peters Corporation contributes to the failure to achieve the president’s sales and profit targets. The first problem would be that the president established targets for the total dollar sales and net income before taxes for the next year. Then the president gave the sales target to the marketing department. By starting at the top and working its way down the chain of command causes problems because not all of the departments are involves in
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ACCT2201 CORPORATE ACCOUNTING Tutorial 8 – Week beginning 5th of May REVIEW QUESTIONS Chapter 15 8. When are potential voting rights considered when deciding if one entity controls another? Potential voting rights are rights to obtain voting rights of an investee‚ such as within an option or convertible instrument. Potential voting rights are only considered if the rights are substantive ie practical or utilitarian. This depends on the terms and conditions associated with the options.
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ZZZZ Best company is one of the biggest examples of Accounting Frauds. The founder of ZZZZ best was Barry Minkow. He was a very smart young entrepreneur when he started the company. He was involved in credit card forgeries prior to starting his own carpet cleaning business “ZZZZ Best Company”. Minkow began his business with small carpet cleaning jobs and he became a multimillionaire in a very short period of time. Minkow met a person named Tom Padgett at Los Angeles Health club. This was the beginning
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Proper Telephone Etiquette I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities‚ answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business. The person answering a business telephone may be first contact a potential customer
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The Salem witch trials occurred around the 1690s in Salem‚ Massachusetts. Some young women started to have fits and their bodies would seize. These fits had seemingly no medical explanation‚ so the people of Salem deemed it witchcraft. The people of Salem then had to decide which people were witches. They accused both men and women of witchery‚ and when they were found guilty‚ they were hanged‚ but why were these people found guilty? The people of 17th century Salem were convicted of witchcraft due
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to look into the Regina Company case using the perspective of a financial analyst who will report to the Electrolux management and board. This decision was due to the following reasons: 1. Any further audit from the side of Regina‚ Electrolux or the SEC will only yield a similar result as the last audit thus being redundant and utterly useless 2. Looking at the case in the perspective of a member of the board of Regina will prove to be useless in evaluating the case since we will have no more
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1. The Wilkerson Company is in the business of manufacturing valves‚ pumps and flow controllers. The company has been experiencing profit losses due to price reductions as a result of heavy competition in the pump category‚ which is considered a commodity product. In the valves category‚ Wilkerson seems to be a market leader with a loyal customer base. The valve business is less competitive‚ with no price reductions‚ and therefore the company has maintained its gross margin target while not compromising
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based on the data above‚ if the company cut its prices to just cover short-term variable costs‚ the company’s total sales would fall by 4.05%‚ from $2‚152‚500 to $2‚065‚387‚ which would also result in 4.05% drop in the selling price of each unit of products‚ total variable costs at $699‚737‚ and zero operating income before tax. 2. (a) How does Wilkerson’s existing cost system operate? (5 marks) Wilkerson’s current cost system is based on a simple cost accounting system. Material cost is recorded
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