Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
Premium Quality function deployment Service system Service
CHAPTER 1 NATURE OF SALE DEFINITION OF SALE Article 1458 of the Civil Code defines “sale” as a contract whereby one of the contracting parties (Seller) obligates himself to transfer the ownership‚ and to deliver the possession‚ of a determinate thing; and the other party (Buyer) obligates himself to pay therefor a price certain in money or its equivalent.1 The Roman Law concept embodied in the old Civil Code2 that treated delivery of tangible property as the sole purpose of sale has been modified under
Premium Contract
Channel Management‚ Sales and Distribution At CEAT Tyres Team Members: L. Gowtham Submitted to Nikhil Turaga Robin Paliwal Sneha Sinha Somya Shree Kumar Prof. Rajan Mani IBS Hyderabad Contents I. Acknowledgement ..................................................................................................................................... 2 Company Snapshot .................................................................................................................
Premium Tire
UG2 Marketing Sales Promotion Sales promotion is one of the five aspects or elements of promotional mix. Promotional elements are advertising‚ personal selling‚ public relations‚ sales promotion and direct marketing. Sales and promotion is the fourth one. Sales promotion is a fast process that makes the people to be aware of some kind of good and services and increases their interests in buying those good or service‚ sales promotion is for all kind of customers. Sales promotion is one of
Premium Sales promotion Marketing
analysis……………………………………………………3 Country specific and Firm specific advantages……………………5 Value Chain……………………………………………………..6 Potential Market Assessment ……………………………………..7 PESTEL analysis………………………………………………..7 Porter’s Forces…………………………………………………..8 Recommendation…………………………………………………..9 Marketing Mix………………………………………………….9 Analysis the Brazilian market…………………………………..10 Conclusion ……………………………………………………..12 6. References…………………………………………………………13 Introduction Innocent
Premium Marketing Soft drink Pricing
Curled Metal Incorporated has declining sales‚ but has developed a new product (curled metal pile driver pads) that‚ in field tests‚ deliver customer benefits that are many times CMI’s manufacturing costs. Joseph Fernandez and Rajiv Sanwal of CMI’s Engineered Products Division are responsible for formulating a strategy for the new product. A key issue is the price to charge for the pads. The case raises issues of analyzing market potential‚ aligning price with business strategy‚ and the implications
Premium Costs Variable cost Fixed cost
Be a Sales Superstar By: Brian Tracy Dedication This book is dedicated to my dear friend and business partner Ib Moller‚ a great entrepreneur‚ a superb sales professional‚ an excellent executive and a fine person in every way. Preface This book is for ambitious salespeople who are eager to increase their sales and boost their incomes immediately. It is written for those who are‚ or intend to be‚ in the top 10% of their fields in selling. Every idea is aimed at the Sales Superstars of today
Premium Sales
www.hbr.org The organization and goals of a sales force have to change as businesses start up‚ grow‚ mature‚ and decline. Match Your Sales Force Structure to Your Business Life Cycle by Andris A. Zoltners‚ Prabhakant Sinha‚ and Sally E. Lorimer Reprint R0607F The organization and goals of a sales force have to change as businesses start up‚ grow‚ mature‚ and decline. Match Your Sales Force Structure to Your Business Life Cycle by Andris A. Zoltners‚ Prabhakant Sinha‚ and Sally E
Premium Sales Marketing
Sales Operation (SOM 222 S) Assignment 1 Date: August 2011 QUESTION 1 1. Proactive approach to determine training needs The training needs assessment is a critical activity for the training and development function. To be effective and efficient‚ all training programs must start with a needs assessment. All training begins with a transfer of knowledge. Through assimilation‚ understanding‚ practice and refinement‚ knowledge is converted into skill. Without a solid understanding
Premium Sales Customer service
to radio on FM‚ medium wave and long wave‚ three national commercial stations and some 180+ regional and local commercial radio stations. There are over 3500 magazines covering every imaginable interest. There is a wide range of outdoor media‚ not just fixed poster sites‚ but posters on the sides of buses and taxi cabs‚ on the underground and at railway stations‚ not to mention that many people have become walking advertisements for the brands they wear‚ with cloths bearing logos for all to see.
Premium Retailing Marketing