Appendix 2 SERVICE QUALITY QUESTIONNAIRE This is a questionnaire intended for disabled students of a Higher Education institution: University The questionnaire comprises three parts (A to C). Part A - a single question on your level of satisfaction with the overall services Part B - a set of 26 statements on your assessment of the quality of services delivered within your university‚ compared with the service level of an excellent university Part C - four questions: one on overall
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Education How to design a questionnaire Wai-Ching Leung has some practical advice on questionnaires As discussed in a previous issue a survey involves directly collecting information from people (or sometimes organisations) whom we are interested in.1 The types of information will take account of the people’s or organisations’ level of knowledge‚ attitude‚ personalities‚ beliefs‚ or preferences. Questionnaires are widely used to collect such information. Well designed questionnaires are highly structured
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Model Question Paper MF0009 Insurance and Risk Management Section A: 1 – 20: each question carries 1-mark Section B: 21 – 31: each question carries 2-mark Section C: 32-38: each question carries 4-mark Section A 1. What does risk imply? a) Bright future b) Doubt about future c) Worse position d) No future 2. Chance may be defined as: a) A favourable outcome b) A different outcome c) Fluctuating outcome d) Undefined outcome 3. One of the following is not the meaning of Risk – a) Risk as the
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Overview of the Industry b. Timeline of the Indian Telecom Market 3. Market Structure: Present Scenario and Competitive Environment a. Barriers to Entry in a telecom market b. Overview of Market Structure and Evolution c. Universal Service Obligation d. Competitive Profile of the Telecom Sector e. License Conditions Inhibiting Competition f. Spectrum Assignment and Pricing g. Interconnection Charges h. Tariffs for Basic Service i. Features of Indian Telecom Tariffs j. Issues with Present Tariff Structure
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Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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earnings from same sector 11 (4) ROE for the companies in the same sample set 16 (5) Share price estimation by DDM 21 Approach II: “Valuation Multiple” 23 1) Price – earning ratio of each sector 23 2) Share price estimation by PE ratio 28 Reconciliation report 30 In this assignment‚ we are going to analyze 5 companies which are come from Banking Sector‚ Media Sector‚ Telecommunications Services Sector‚ Consumer Durables & Apparel Sector and Transportation Sector. The analyses include:
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Organizational climate questionnaire After completing the organizational climate questionnaire and scoring an 18.7 puts my organization under the Pattern IV Leadership (enlightened). To be in pattern IV (enlightened)‚ means that leadership delegate’s power to interest and concern for a problem. Freedom is highly expressed to initiate‚ coordinate‚ and execute to complete goals. Communication is open‚ honest‚ and uncensored and people are treated with trust. All these are examples of what my organization
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different approaches to health education. (P1) In this assignment I am going to explain three different approaches to health education‚ whilst doing so I will explain which is most likely to be successful. Health education is an aspect of health promotion which relates to educating people about good health and how to develop and support it. The role of mass media The first approach I am going to explain is Mass media. Mass media is communication; it is the media that is intended for a large audience
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Vietnamese Mobile Telecom Market as a Fight between Monopoly and Competition Student’s name: Vu Thi Ngoc Thoa Class: A18 – CLC TCNH – K50 ID Number: 1113340224 Time of completion: June 2012 Table of Contents Introduction | 3 | Part I: Market Overview | 4 | 1. Vietnamese Mobile Telecom Market: A Brief History | 4 | 2. How the Market Pie Is Divided Today | 5 | Part II: Market Trends | 7 | 1. Viettel’s Acquisition of EVN Telecom | 7 | 2
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Dear Respondent‚ I am a grade 11 student of Tutorial High School who is preparing to write the Caribbean Secondary Examination Certificate (CSEC) in 2013. Attached to this letter is a questionnaire that you are kindly asked to answer. This questionnaire will allow me to get accurate information to complete my school based assessment (SBA) in Social Studies. Thank you.
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