Raptor Fuels produces three grades of gasoline Regular‚ Premium‚ and Super. All of these are produced by blending two types of crude oil Crude A and Crude B. The two types of crude contain specific ingredients which help in determining the octane rating of gasoline. The important ingredients and the costs are contained in the following table: [pic] .:. In order to achieve the desired octane ratings‚ at least 41% of Regular gasoline should be Ingredient 1; at least 44% of Premium gasoline must
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EXECUTIVE SUMMARY Yahoo! Inc.‚ over its journey of almost 17 years has become the world’s largest online network integrated services provider with users exceeding 500 million in numbers worldwide (Yahoo FAQ‚ 2012). It has a presence in more than twenty markets and regions across the globe and is best known for its search engine and host of other services like finance‚ e-mail‚ advertising and social media. Yahoo! Inc. was started as a personal website directory by two doctorate candidates at
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who would patrol at the hours of 2100 to sunrise. Their gear consisted of hooks‚ ladders and leather buckets. Culture is one of the basis for the fire service‚ there is a set of “shared assumptions‚ beliefs‚ and values that influences the perceptions and behavior of its members.” (Stowell‚ 2013). You will always learn as a member of the fire service‚ either in education‚ jargon and attitudes. Stories
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CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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SERVICE MODEL GAP QUESTIONNARIE 1. Name……………………………………….. 2. Age a. Below 20 b.20 to 30 c.31 to 4o d.41 to 50 e.51 and above 3. Gender b. Male b. female 4. Marital status c. Married b. Unmarried 5. Occupation d. Business b. government job c. private jop d.non income group e. others 6. Nationality a. India b. England c. America d. French e. others 7. Income level (monthly) a. below Rs.20.000 b. Rs.21‚000 to Rs 30
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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IMPROVING SELF-SERVICE TECHNOLOGIES UTILIZATION: THE POTENTIAL IMPACTS OF TECHNOLOGY ANXIETY‚ NEED FOR INTERACTION WITH SERVICE EMPLOYEES‚ AND EXPECTED SERVICE QUALITY By M.S. Southern Illinois University Carbondale‚ 2003 B.S. Srinakharinwirot University‚ 1999 PR EV A Dissertation Submitted in Partial Fulfillment of the Requirements for the Doctor of Philosophy Degree Department of Management in the Graduate School Southern Illinois University Carbondale May 2008 IE Kiattisak
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Activity 1 Q1 what is a customer and who are the customers for your organization? Ans.Everyone in the organization is customer .Internal customer service must be of high quality so that service to external customers reflects the internal working of the organization .This applies whether your external customers are end –users /consumers or on seller. Q2.Why is it necessary for organization to investigate‚ identify‚ assess and include the needs of clients /customers in planning processes and how can
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MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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Strategic Management Analysis FedEx’s mission is to produce outstanding financial returns through its operational companies by providing shareholders with‚ “high value-added supply chain‚ transportation‚ and business and related information services” (FedEx‚ 2005u‚ para. 1). FedEx strives to provide reliable‚ competitive‚ global‚ air and ground transportation of priority goods at a remarkable speed. FedEx will continue working to develop outstanding relationships among its employees‚
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