Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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Management Research Report What has British Airways done during the recession to be competitive against Ryanair and Easyjet? Table of Contents 1. Introduction ………………………………………………………………………………………………….. 3 2. Methodology …………………………………………………………………………………………………. 4 3. Short History 3.1 British Airways ……………………………………………………………….……………………5 3.2 Easyjet and Ryanair………………………………………………………………………………..6 4. Prior to the Recession 4.1 British Airways ……………………………………………………………………………………
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August 08‚ 2010 Mr. Saif Rahman Faculty School of Business North South University Dhaka Subject: Letter of transmittal Dear Mr. Saif Rahman Here is the term paper on investment analysis & portfolio management from 31st may to 1st august. Now you will see that we have collected stock information and calculate relative things to evaluate our performance. We think that if anybody want to invest in the DSE ‚ this term paper can help them to make decision whether or not they will invest or not and
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The main objective of the paper was to identify and understand the operations management techniques uses in Amazon.com. Amazon is one of the most emblematic of the great technology companies. They believe in low prices as they know that customers want low prices and know that it is true in this era. That is why Amazon.com has low cost strategies as operation management strategy. Moreover‚ the company is in continuous improvement through technological innovation along with the physical existence at
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of individuals who fit the domineering profile of each conflict management style. My wife and I suitably fit the bill on a number of these styles when interacting with one another. Inside of each encounter we have with each other‚ we utilize a number of tactics which help to resolve the issue without losing valuable respect for each other. In this intriguing investigation‚ there will be an assessment of certain conflict management skills that I am lacking and should be utilizing more often‚ along
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Mobile Services INF325: Telecommunications & Networking Concepts Instructor: Stephanie Gonzaga March 25‚ 2012 a. What are smart phones? Smart phones are mobile phones that have advance computing abilities as well as connectivity than your basic phones. Smart phones combine cameras‚ web browsers‚ and other non-talk capabilities. Smart phones are phones such as the Blackberry and the iPhone. b. What changed from 1G cellular technology to 2G technology? The change from 1G cellular
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Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return the next day and have a poor experience. So often marketers talk about the nature
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SERVICE MARKETING MIX MEANING A selection of services developed to offer customers a choice within a particular range. The elements of a services marketing mix are sometimes called the seven Ps: the four Ps of the marketing mix‚ plus three Ps of services: participants‚ physical evidence‚ and process (of service assembly). [pic] Service Marketing A Service is an economic activity‚ that is intangible or not be touched
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Moment of Truth Aldo is the object that we chose to observe and study their customer service quality. Aldo is a private corporation that owns and operates a worldwide chain of shoe and accessory stores. Based on our observations‚ we felt dissatisfied through its customer service for the following reasons: 1. POOR GREETING. The staffs are not greeted the customers immediately. Although they are busy with others‚ they still can give a smile and quick greeting‚ and tell them they will be attended
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