REL321 25 March 2012 First Portfolio Essay Assignment Hey Diana‚ I am writing this letter today with hopes to inform you about a religions course I am taking. I know you are a history guy so I thought it would be interesting to write about the religious history of America. The United States happens to be one of very few major nations in history to be founded and established on principles of separation of church and state. This book I am reading‚ “The Religious History of America”‚ by Edwin Gaustad
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Communication‚ e.g. Verbal/non verbal and possible barriers Effective communication is about conveying your messages to other people clearly and unambiguously. It is also about receiving information that other are sending to you‚ with as little distortion as possible. Communication involves three components; 1‚ Verbal messages-the words we choose‚ 2‚ Para verbal messages-how we say the words‚ 3‚ Non-verbal-our body language. Oral is quick and natural‚ it is most effective in the following situations:
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Material Logic – concerned with truth or correctness. * What logic puts in order is the way we reason out. * Logic makes explicit the rules of reasoning. * Inference – the process of deducing or extracting a statement. * Argument – the verbal expression of inference. * Syllogism – the format of arguments with three statements. * Conclusion – the statement being supported. * Premises – the statement/s that support/s the conclusion. Key Terms
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Verbal and Nonverbal Communication When we are attempting to transfer our meaning to another person‚ we use three different modes‚ methods‚ or channels to carry our intentions. We use these modes to tell people who we are‚ how we experience the world‚ and the meaning we attach to our experience. We communicate verbally and nonverbally‚ and often with mixed signals or noise. When two persons‚ A and B‚ are attempting to communicate with each other‚ their communication is distorted by their personalities
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Literature review 1 2.0 Sources and Methods 2 3.0 Results 3 3.1 Proxemics 3 3.2 Haptics 4 3.3 Oculesics 5 3.4 Kinesics 5 4.0 Discussion 6 4.1 Proxemics 6 4.2 Haptics 6 4.3 Oculesics 6 4.4 Kinesics 7 5.0 Conclusion 7 References 8 Appendix A – Sample Observation and Questions Sheet Appendix B – Table of Results Appendix C – Filled-Out Observation and Questions Sheets – USA Appendix D – Filled-Out Observation and Questions Sheets – China Appendix E – Report Proposal 1.0 Introduction
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COMPLAINT HANDLING AND SERVICE RECOVERY RELIABILITY IS CRITICAL IN SERVICE BUT… In all service contexts‚ service failure is inevitable. Service failure occurs when service performance falls below a customer’s expectations in such a way that leads to customer dissatisfaction. Service recovery refers to the actions taken by a firm in response to service failure. KEY QUESTIONS FOR MANAGERS TO ASK ABOUT CUSTOMER COMPLAINING BEHAVIOR Why do customers complain? What proportion of unhappy
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selected institutional and resident risk and situation specific factors and complaints and substantiated allegations of various types of mistreatment in assisted living facilities An exploratory/descriptive 2-group design was used. Facilities in the complaint group were identified from narrative data that appeared suspicious for mistreatment based on definitions for physical‚ verbal‚ psychological‚ medication‚ sexual abuse‚ neglect‚ financial exploitation‚ and physical restraint. Facilities in the
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courses as I should’ve been prepared. At Forrest Junior College‚ I have learned and experienced many roles as a student attending there and with this suspension on my hands‚ makes me feel that I didn’t do all I was liable to do for my success. This letter is to provide the reasons why I failed to do what was needed resulting me to be put on academic suspension and allowing me to tell what can be expected from me‚ so this matter won’t happen again. First of all‚ the semester of Winter 2011‚ I was
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principal put us in different form six classes. Since we started classes we both talked at break and lunch time. Murphy and I had different classmates‚ but both of us were doing very well at our subject areas. Out teachers did not have any complaints or fighting matters to be dealt with the students in our classes. Vice principal‚ Mr. Mc. Malian was happy and excited for us because he saw our exams and coursework grades. And he said to the school chairman‚ “these boys are performing at their
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Non Verbal Communication In Interview’s FETAC Communications Non Verbal Communication Communication has allowed us to grow‚ learn‚ build‚ and survive. The fact that we have managed to develop advanced methods of communication‚ such as language‚ is what has set us aside from other animals. When we talk to another person we are sending a message which is received‚ decoded‚ and responded to accordingly. But there is much more to communication than just its verbal aspects. The way we hold
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