Service Enterprise IE-497B Dr. A.Ravindran October 5‚ 2007 Case Study #2 (Clean Sweep‚ Inc.) Made by: Moises Eidelman 1 Question #1) Plot the Run Charts for (a) total number of complaints and (b) complaints for each crew. Part (a) Table 1 Total number of complaints per month month 1 2 3 4 5 6 7 8 9 # complaints 35 31 24 21 16 14 8 15 14 Figure 1 Run chart for total number of complaints 2 Part (b) Table 2 Total number of monthly complaints per crew month
Premium Chart Control chart Bar chart
REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
Premium Customer satisfaction Customer service
CENTRE FOR RESEARCH ANNA UNIVERSITY CHENNAI – 600 025 Dr. USHA NATESAN Director Lr. No.CR/WSC/PROG-REP/2013 CIRCULAR Office :+91 44 2235 7023 +91 44 2235 0361 Fax : +91 44 2220 1213 E-mail : dirresearch@annauniv.edu dirresearch@gmail.com 03.05.2013 Sub: Ph.D./M.S./M.Tech. (By Research) – Submission of progress report – Reg. In 20th Research Board‚ Ph.D. / M.S. (By Research) Regulations Clause 15.1 was amended as Commencing from the date of provisional registration till the submission
Premium Chennai The Work Documents
TRENDS What’s happening in the world of iced beverages? We’ve looked at our data and we found out that... 1. Year on year (YoY) Beverage Contribution is decreasing FACT IS... According to the USDA‚ Customers want variety and are a glass of milk (1% fat) always looking for something new can provide about 12% of the required calcium intake: our Iced Choco can Customers want “healthy” provide about options 2. 3. 14% Dunkin Donuts Icy Choco Iced Premium Roast Coffee
Premium Coffee Milk Drink
SYLLABUS ECONOMICS (030) Class XII (2012-13) Paper 1 3 Hours Units Part A : Introductory Microeconomics 1 2. 3. 4. 5. Introduction Consumer Equilibrium and Demand Producer Behaviour and Supply Forms of Market and Price Determination Simple applications of Tools of demand and supply Annexure - ‘ O ’ 100 Marks Periods Marks 10 32 32 22 8 104 4 18 18 10 50 15 8 12 8 7 50 Part B : Introductory Macroeconomics 6. 7. 8. 9. 10. National Income and Related Aggregates Money and Banking Determination
Premium Supply and demand Economics
Case Study - The Case of Agnes Sandra D. Darby PSY/410 October 28‚ 2008 Kristi Lane‚ PhD. The Case of Agnes The following is a case study analysis of Anxiety‚ Somatoform‚ and Dissociative Disorders. The writer will present an analysis of a selected case as described in the text‚ Case studies in abnormal behavior (8th ed.) by Meyer R.‚ Chapman‚ L.K.‚ & Weaver‚ C.M. (2009). The writer will also provide a brief overview of the selected case as well as analyze the biological‚ emotional‚ cognitive
Premium Panic attack Social anxiety disorder Panic disorder
Study of: Done By‚ Amreen Khan Roll No: PG12062 PGDM (e-Business) – 2012-14 MET – ICS Presented to: Prof. D.I. Cabral. Organisational Behaviour Perception Page 2 Index Sr. No. 1 2 3 4 5 6 7 8 9 10 11 Acknowledgement Synopsis Company Profile Objective of the Study Methodology Used Study Made Findings from the data Conclusion from Findings Recommendations Bibliography Annexures Topics Page No. 4 5 6 7 8 9 – 16 17 18 19 20 21 Organisational Behaviour Perception Page 3 Acknowledgement
Premium Perception Organization Mind
Childhood Obesity Obesity is when excess body fat has accumulated to the extent that it may have an adverse effect on health. In order for a child to be medical diagnosed as obese they would need to have a BMI (body mass index)‚ which is a measurement obtained by dividing a person’s weight by the square of the person’s height‚ within the 95th percentile. Unfortunately‚ this disease has become an epidemic in our world today. The worst part is that it is starting with the
Free Obesity Nutrition Vitamin D
1. Evaluate the strengths and weaknesses of the balanced scorecard in this type of an organization. Brief summary of Montefiore Medical Center: * MMC started off in 1884 as a home for the chronically ill that other hospitals couldn’t help‚ dedicated in honor of Sir Moses Montefiore. * In 1963‚ Montefiore agreed to operate the patient care facility of the Hospital of the Albert Einstein College of Medicine. Both hospitals remained as distinct entities with separate administrations for the
Premium Balanced scorecard Strategic management
1. CASE STUDY: ALICIA Alicia is a 28 year old female that has been referred for outpatient services after being admitted into an acute psychiatric ward for 5 days. Alicia complains of persistent numbness on the right side of her body‚ extending from her face down to her leg. Twice‚ Alicia was admitted into the hospital from the emergency room with a visible amount of paralysis on the right side of her face. After numerous tests‚ ruling out Bell’s Palsy and Parkinson’s disease‚ Alicia was sent
Premium Family Mother