www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
Premium Regression analysis Research Scientific method
human rights‚ governance and security. Consulting for the PCEA Peace Initiative’s on Training of Peace Educators and Inter- Communal Dialogue program‚ Kenya Institute of Civic and Parliamentary Studies and several individuals. Research Projects Completed: * The Role of Good Governance in Conflict
Premium International relations Cold War Diplomacy
Chapter 24 They traveled onward still. Gabriel stirred for the first time in a while. It startled Jonas but‚ also gave him a new alertness. They drew closer and closer sliding swiftly on the sled. The lights‚ love‚ sound of the music and aroma growing closer and fonder all the while. Jonas still hugged Gabriel close as they crashed and came to an inevitable stop against a generously decorated fence. There were two nurturers and two pale eyed little girls on the other side of the fence
Premium Girl The Giver Debut albums
Medical Center‚ Division of Pulmonary and Critical Care Medicine‚ University of Washington‚ 325 Ninth Avenue‚ Seattle‚ WA 98104-2499‚ USA Most deaths in intensive care units occur after decisions to limit or withdraw life support [1‚2]. Despite an extensive literature on whether to withdraw life support‚ little attention has been given to how to withdraw it [3‚4]. For example‚ a recent edition of a critical care textbook exhaustively covers the ethical and legal aspects of life-support withdrawal
Premium Intensive care medicine Patient Health care provider
methods that can be used to support a student with a learning and behavior disability. Through this meeting I was able to come up with new strategies that can be implemented by myself‚ the student‚ and the parents in order to better assist the student’s learning needs. Being the homeroom teacher I felt very supported and I felt I had to be confident in the information that was being delivered to the parent. In the meeting I found we were efficient in producing a plan for Rose and made good use of
Premium Education Teacher School
THE CUSTOMERS SATISFACTION EATING IN GELAP NYAWANG CANTEEN By : TIFARIE LUESAS (NIM : 19011015) SUKMAYANTI (NIM : 19011110) LAELA TRI NUR ILAINA (NIM : 19011118) JAKA FERNANDO (NIM : 19011182) ALEXANDER SINABUTAR (NIM : 19011185) Program Study Business and Management INSTITUT TECHNOLOGY BANDUNG Approved by Date : December‚ 18th 2012 BRM Tutor Kiki Sarah | BRM Lecturer Yos | ABSTRACT THE CUSTOMERS SATISFACTION
Premium Statistics Research Scientific method
CHAPTER 6 Making Investment Decisions with the Net Present Value Rule Answers to Problem Sets 1. a‚ b‚ d‚ g‚ h; c is a sunk cost. e is an overhead cost. f is not an incremental cash flow because depreciation is not a cash flow. i is a sunk cost. Est. Time: 01 - 05 2. Real cash flow = 100‚000/1.04 = $96‚154. The real discount rate is calculated as 1 + nominal rate / 1+ inflation rate − 1. Therefore‚ 1.08/1.04 − 1 = .03846. PV = [pic] Est
Premium Net present value Depreciation
Center for Effective Organizations HUMAN RESOURCES AND SUSTAINED COMPETITIVE ADVANTAGE : A RESOURCE-BASED PERSPECTIVE CEO PUBLICATION G 93-19 (239) P ATRICK M. WRIGHT Texas A&M University G ARY C. MCM AHAN University of Southern California ABAGAIL MCWILLIAMS Texas A&M University November 1993 C e n t e r for Ef f e c t i v e O r g a n i z a t i o n s - M a r s h a l l S c h o o l o f B u s i n e ss U n i v e r s i t y o f S o u t h e r n C a l i f o r n i a - L o s A n g e l
Premium Human resource management Human capital Human resources
PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up
Premium Tuberculosis
CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
Premium Customer relationship management Customer service Bank