report will not be accepted if you simply describe the customer care strategy of the organisation. You must evaluate the customer care strategy following three directions at below. The suitability of the standards for customer care which have been set by your chosen organisation. ➢ set out the mission statement and/or company objectives of the organisation selected and comment on them in the light of good practice in relation to customer care which they have studied as part of the course. For
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Assignment on Samsung Mobile Phones Samsung Electronics Group is a South Korean multinational conglomerate company headquartered in Samsung Town‚ Seoul. It comprises numerous subsidiaries and affiliated businesses‚ most of them united under the Samsung brand‚ and is the largest South Korean chaebol. Notable Samsung industrial subsidiaries include Samsun (the world ’s largest information technology company measured by 2012 revenues)‚ Samsung Heavy Industries (the world ’s second-largest shipbuilder measured
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3.0 Internal Environment of Samsung 3.1 Resources 3.1.1 Tangible resources In 2009‚ Samsung Electronics has reached $ 110.2 billion market capitalization‚ for the first time beyond Intel‚ the world’s largest semiconductor manufacturer revenue‚ Samsung in 2009 to $ 117.8 billion in annual sales‚ revenue has surpassed HP as the world’s largest electronics company‚ is the world’s first two big chip plant‚ second in size only Intel 2008 is to have up to 21 products in the world market share in the
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Korean-based company Samsung was founded on March 1st‚ 1938 by Byung Chull Lee who instilled some of the first concepts into Samsung’s corporate culture. Byung pressed to continuously pursue innovation and accept new challenges. This is some of the founding spirit that still resonates in Samsung’s corporate culture today. The company started off with humble beginnings with consolidated interests in agricultural products and insurance. Sugar was one of the first products that Samsung exported in the
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releasing tablets. One of the most widely hyped and widely owned non-iPad tablets is the Samsung Galaxy Tab. After an earlier effort‚ Samsung released the Galaxy Tab 10.1 and is going to release the Galaxy Tab 8.9 soon” (Sam Costello‚ iPad vs. Samsung Galaxy Tab). “According to IDC‚ Apple was the number one tablet vendor in 2013 and took nearly 40% of the market‚ largely due to the smaller and cheaper iPad Mini. Samsung was number two with almost 18% of the market‚ followed by Asus and Amazon” (Steve Kovach
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Retention. It is one of the most tossed around buzz-words within the confines of the American University system. Student retention is defined as “Students persisting to completion of their educational goals” (Noel-Levits Retention Codification‚ 2008‚ paragraph 1). Frequently‚ this includes students remaining at a specific location from admission through graduation. Liberty University currently has a freshman retention rate of 69%‚ which is below the national average of 70.9%‚ according to one report
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Chapter - i INTRODUCTION OF THE STUDY 1 CHAPTER I INTRODUCTION OF THE STUDY 1. Introduction The project work titled‚ “A Study on Employee Retention Techniques among employes in Salem District Milk Producers Union Limited”. The main objective of this study is to evaluate the employee turnover level of the company. Employee is not an economic factor but a total personality having his own feelings and a sense of responsibilities
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MARKETING PLAN FOR A NEW PRODUCT: PIZZA HUT’S ‘INSTA PIZZ’ (FROZEN PIZZA) [pic] MARKETING MANAGEMENT MKT-201 Prepared For AFREEN CHOWDHURY Lecturer Department of Business Administration East West University PREPARED By FAHMID KHAN ID# 2008-2-10-178 Date of submission: 15 April 2010 April 15‚ 2010 AFREEN CHOWDHURY Lecturer Department of Business Administration East West University Bangladesh Subject: “Submission of the marketing plan.” Dear Madam: It
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Discuss the Legal Age for Alcohol Consumption and whether it should be Raised Name of student: Name of instructor: Institution of affiliation: Date of submission: Legal Age for Alcohol Consumption Different governments have age limits for legal consumption of alcohol. For instance‚ in most western states individuals below 18 years of age should not consume alchohol. Other countries have an age limit of 15 years (Miller‚ 2010). All these governments have reasons for setting this age requirements
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‘Customer service has become a lost art in our society.’ (Zimmerer and Scarborough‚ 2005). According to (Zimmerer and Scarborough‚ 2005) many companies today are rediscovering the fact that customer service is an essential part of doing business. Providing incomparable service and not necessarily low prices is one of the most effective ways to attract and maintain a growing customer base. According to (Robbins and Judge‚ 2007) most organizations today are trying to create a customer responsive culture
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