CEO burned cheap models in a company bonfire. Today‚ it has the Galaxy S smartphone series‚ which touts state-of-the-art specs (1 GHz processor‚ 5-megapixel camera). It has sold more than 10 million units since its June debut and has helped edge Samsung closer to unseating Nokia as the world’s top mobile-phone maker. http://www.fastcompany.com/most-innovative-companies/2011/profile/samsung.php Processing Power The first of Samsung’s new products announced at the keynote was the Exynos 5 Octa
Premium Hard disk drive Mobile phone Personal digital assistant
Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
Premium Customer service Sales Customer
SAMSUNG MOBILE Samsung Electronics (Mobile Division) operates in one of the most competitive markets of the world. According to the US Federal Communication Commission 67 new Smartphone devices are introduced every year. Samsung traditionally had a conservative image that focused on low-price products for the lower end of the market. With low prices it was able to compete in the lower-market whereas in the upper market it had lesser penetration. To penetrate the upper-market Samsung had to give up
Premium Mobile phone Smartphone
Memo To: Kun Hee Lee‚ Chairman and CEO of Samsung Electronics From: Josh Graham‚ Senior Consultant‚ Whirlwind Consulting Co. Date: 28-Apr-08 Re: Emerging Chinese DRAM industry Executive Summary Whirlwind Consulting Company has reviewed the current position of Samsung in the semiconductor and memory chip industry‚ and has completed an extensive internal and external analysis to determine Samsung’s options in response to the threat of significant future expansion within the Chinese semiconductor industry
Premium Flash memory
Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
Premium Service Customer service Perception
BSTR/228 IBS Center for Management Research Samsung Electronics: Success by Design This case was written by Sachin Govind‚ under the direction of S.S.George‚ IBS Center for Management Research. It was compiled from published sources‚ and is intended to be used as a basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. 2006‚ IBS Center for Management Research. All rights reserved. To order copies‚ call +91-08417-236667/68 or
Premium Management Psychology Health care
Axia College AED/200 June 20‚ 2009 Can Retention Be Good For a Student? Existing policies in many districts‚ is of one that promotes social promotion if the parent(s) are adamant about retention. Social promotion‚ is it the right choice for our struggling children? Are there alternative methods to retention? What is best for our students? There are way too many case studies that support grade retention for our children who do not meet the required curriculum. One argument
Premium Learning Education Student
“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
Premium Customer relationship management
R ESEARCH Recruitment and Retention of Academic Staff in Higher Education Hilary Metcalf‚ Heather Rolfe‚ Philip Stevens and Martin Weale National Institute of Economic and Social Research Research Report RR658 Research Report No 658 Recruitment and Retention of Academic Staff in Higher Education Hilary Metcalf‚ Heather Rolfe‚ Philip Stevens and Martin Weale National Institute of Economic and Social Research The views expressed in this report are the authors’ and do not necessarily reflect
Premium University Higher education Employment
SAMSUNG LEARNING POINTS This is a great case dealing with the “big picture/helicopter vision”. It is an ideal case to get us started. Below are the main learning points. There may also be other things you learnt from the class‚ that are not listed here. Think about how you can take some of these learning points back to your own companies and context‚ and apply them. The case teaches us: - about moving from a production/selling orientation to a market orientation. This is really really
Premium Marketing Market failure Capitalism