LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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CUSTOMER PROFILING OF HYUNDAI i20 AND MEASUREMENT OF SATISFACTION LEVEL JSV HYUNDAI Submitted by: Ishan Chandra BBA A7006409011 MARKETING Under guidance of: MR. AMIT KUMAR SRIVASTAVA Mrs. Rashmi Tripathi ASSISTANT SALES MANAGER SR. LECTURER ABS‚ Lucknow (SUMMER INTERNSHIP REPORT IN PARTIAL FULFILLMENT OF THE AWARD OF FULL TIME BACHELOR IN BUSINESS ADMINISTRATION (2010-11) AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH
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Contents Page Introduction 3 Samsung Products 3 Macro Environmental Analysis 4 Economic Issues 4 Political/Legal Issues 4 Technological Issues 4 Social/Cultural Issues 4 Environmental Issues 5 Industry Analysis 5 Threat of New Entrants 5 Bargaining Power of Suppliers 5 Bargaining Power of Buyers 6 Power of Substitutes 6 Industry Rivalry 6 Internal Analysis 6 Resource Analysis 6 Dynamic Capabilities Analysis 7 Strategic Capabilities Analysis 7 VRIO/ Core Competencies 7 Gap Analysis 8 Macro-Environment
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Samsung electronics is a company with its capital in Samsung Town Soul‚ South Korea. Samsung Electronics unlike other electronic companies started it business operations on other products and not electronics. It started off as fish exporter vegetables and fruits exporter in China which was the business activity of the founder Byung-Chull Lee in 1938. Samsung expanded its activities again for the second time and also not in the electronics arena. It expanded to ship building‚ financial industry‚ chemicals
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Samsung Electronics is the largest affiliate of Samsung Group- a Korean brand. According to Forbes (2013)‚ it is the 20th biggest company in the world in term of market value. There are a wide range of electronic devices which are provided by Samsung such as refrigerators‚ air conditioners‚ cameras‚ tablets‚ phones‚ especially TVs and smart phones. It has several subsidiaries in over 50 different countries and employs almost 370‚000 people in FY2011 (Samsung‚ 2012). The main market of this company
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There is not one single thing that makes Samsung a formidable power in the technology industry but many strategies‚ ideas‚ and innovative technology to give them a sustainable advantage over competitors. Over years‚ Samsung went from a near-bankrupt company to a leading brand in chip and computing technology. Their scale of new products‚ including PDA’s‚ cell phones‚ high quality TVs‚ mp3 players‚ and other computer-based products‚ along with the scale of customers and newly hired young talent in their
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The new Samsung Strategy and Innovation Center headquartered on Sand Hill Road in Menlo Park and with offices in Korea and Israel is led by Young Sohn‚ President and Chief Strategy Officer of Device Solutions‚ Samsung Electronics. "We see tremendous opportunities and transformations over the next five years driven by Big Data centered around mobility‚ cloud‚ and the Internet of Things‚ and Samsung will be a significant part of this revolution‚" said Sohn. "This is an exciting opportunity for us to
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Initially mobile market in Pakistan was dominated by Nokia. However Samsung has overtaken Nokia and Apple with successive launching of smart phones and become successful in capturing the major portion of smart phones market in Pakistan. In order to collect information for identifying reasons of consistent increase in Samsung Smartphone’s popularity in Pakistan a survey has been conducted. Population consists of all the users of Samsung smart phone live in Pakistan. In this study non-probability sampling
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