Department of Logistics and Maritime Studies The Hong Kong Polytechnic University LGT3105 Operations Management 1st Semester 2013/2014 Subject Description This is a foundation subject on Operations Management (OM). It will provide students with an understanding of the strategies‚ processes‚ and analytics of OM for both manufacturing and service organizations. At the end of the course‚ students will have a fair understanding of how things should be done and the importance of these
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Discuss how Samsung differentiates its product from its competitors. In making themselves one of the most quality and innovative brands within the electronics industry‚ Samsung strives to be sustainable and achieving a sustainable competitive advantage by ensuring it remains as the leader within the digital market. Samsung has differentiated its products from its competitors from a platform of three categories. These categories are product attributes‚ firm linkages‚ and firm-customer relationships
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TUTOR: AUSTIN CHIA WED 1PM-3PM In Aug 2012‚ Samsung‚ the world ’s largest technology company by sales‚ is ordered to pay $1.05 billion in damages for violating Apple’s patents for the iPhone and iPad‚ "Samsung ’s strategy was to build something similar to another company ’s product but to make it better‚ faster and at lower cost"‚ is Samsung going to change its strategy to fit new conditions? Choe Sang-Hun ’s article "After verdict‚ assessing the Samsung strategy in South Korea" is a roadmap to evaluating
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To further encourage consumers to lead smarter lives‚ Samsung introduced a number of new mobile products‚ including the GALAXY Note‚ GALAXY Tab 7.7‚ the Wave 3 and the GALAXY WiFi 3.6. The GALAXY Note is a new category of product‚ developed through Samsung’s deep consumer understanding and insight. It combines core on-the-go benefits of various mobile devices while maintaining smartphone portability‚ to create a whole new user experience. The GALAXY Note has a 5.3” display which is the largest
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Q. What was Samsung Electronics target‚ how did it change and what is a best way for it to change in the future with the changing external environment? When Samsung Electronics started out by purchasing the first wafer production in Korea called the Korea Semiconductor Company. Kun hee Lee saw the potential in the semiconductor industry‚ and the investment will offer higher offer higher growth rates. Since the company was relying on labor-intensive assembly lines‚ importing semiconductors and
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global citizen. A multi-faceted family of companies. An ethical business. Samsung is all of these and more. At Samsung Group and Samsung Electronics‚ we uphold a belief in shared responsibility - to our people‚ our planet and our society. Across the company‚ we hold ourselves to the highest standards so that we can more effectively contribute to a better world. From its beginning as a small export business in Taegu‚ Korea‚ Samsung has grown to become one of the world’s leading electronics companies
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Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations as well as empirical
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research will try to answer) Distinctions in the Customer Satisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving customer satisfaction‚” (AP‚ 2007). Delta Airlines ranked among the lowest
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Q1. Samsung Electronics strategy has successfully achieved both low-cost advantages and differentiated products. Samsung is able to achieve and maintain its low cost position due to various factors. Samsung has always emphasized on process and production efficiency. The company places all its fab lines and R&D facility at a single site‚ so that engineers from various departments can come together to resolve any process or design issues as soon as possible. Benefiting from the collocation‚ Samsung
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Samsung means “three stars” in Korean. Lee Byung-Chull founded Samsung in 1938. It started as a small trading company with forty employees‚ located in Seoul. The company did fairly well until the Communist invasion in 1950 which caused great damage to his inventories. He was force to leave and start over in Suwon in 1951. In just a year‚ the company’s assets had grown twenty-fold. In 1953‚ Lee created a sugar refinery—the South Korea’s first manufacturing facility after the Korean War. “The company
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