` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman
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Article Critique Kim‚YUN-HEE & Krim‚J (2014‚ April 20) Samsung Is Developing Own Platform‚ Apps : Wonpyo Hong‚ president of company’s Media Solution Center‚ discusses new music service‚ importance of software. The Wall Street Journal. Retrieved from http://online.wsj.com/news/articles/SB10001424052702304311204579506531408901234?mg=reno64-wsj Samsung Electronics overtook Apple Inc. to become the world’s biggest smartphone maker by selling hardware using Google Inc. popular Android operating system
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Analysis of Samsung History of Samsung Samsung was founded in 1938 by Lee Byung-chull. The company began as a trading based company and was not until after the Korean War did the company began to become more industrialized. In the 1960’s‚ Samsung entered the electronics industry in which the company is renowned for today. Samsung grew into an international corporation throughout the 1990’s and began to focus on mainly three divisions; electronics‚ engineering‚ and chemicals. Today Samsung is one of
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University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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Mcdonald’s Success Strategy And Global Expansion Through CustomeR SATISFACTION Bahaudin G. Mujtaba‚ Bina Patel‚ Nova Southeastern University‚ Journal of Business Case Studies – Third Quarter 2007 This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by
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debate about who is better: Apple or Samsung. They are both great brands‚ but I can say that many more people would rather have an Apple device over a Samsung especially when it comes to the phone they have. Now‚ I know some people would completely disagree with the points that I have‚ but this is what other people are saying and I would have to agree with a few of them because personally I prefer Apple over Samsung. I do know that there are those who would have Samsung over Apple or vice versa‚ but when
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progress made‚ foreign countries are still somehow treating our banking industry activities as questionable. Various privet‚ public and international bank provide service to there customers in Bangladesh. Banks play an important role for growth Bangladeshi economic sector and give satisfaction to there customers through provide quality banking service. Most of the banks provide same banking service in Bangladesh like current account‚ saving account‚ term deposit and saving deposit. Banking
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