Project Report submitted as a partial requirement for the award of Master of Business Administration (M.B.A) Degree to CUSTOMER PERCEPTION TOWARDS AFTER SALES SERVICE OF SAMSUNG With special Reference to Kanpur Directorate of Distance Education Madurai Kamaraj University‚ Madurai Under the Guidance of Scholar Prof. M.A. Naqvi Mukesh Mathur Director‚ College of Management Studies‚ (Enroll.No.12345789 ) Kanpur-208001
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South Korean manufacturer Samsung has created a buzz with a "selfie" picture taken during the Oscars by a Samsung Galaxy Note 3 with several Hollywood celebrities. This picture had been posted on Twitter‚ a famous online social networking‚ by the Oscars host Ellen De Generes and then retweetted more than two millions times‚ a record. This phenomenon had a large impact on both product and the company. However it turns out that this event had been completely planned by Samsung and it was not an unintentional
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Michael Barron & Anthony Pecca Operations Management 7310 Arrow Electronics Case Assignment Arrow was founded in the early 1935 as a retailer of radio equipment. Later the company expanded to sell entertainment products and electronic parts. In 2002 Arrow’s global sales were $7.4 billion. The semiconductors products generated over half of the company revenues. Since then‚ the company has engaged in valued added services. Value added is used to describe instances where a firm takes a product that
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location-specific green building practices that might be ideal in one climate or setting but not in another. Macro-Environment Analysis An enterprise successful outcome does not only rely on the effective managing methods of the organization. There are a lot of factors involved on how businesses behave on market. It is a matter considering all the possible aspects around the enterprise. The macro environment is composed of the external and uncontrollable factors that affect the performance‚ strategies and decision
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External Environment Analysis Report By: Hussayn Jivraj () Abstract This report is compiled to analyze and understand the outdoor sportswear market in the UK. It is compiled to provide the reader with the information that affects the market via a PESTEL analysis‚ as well as its market size in the UK. Based upon data from previous years of this particular market‚ provided by a market report done by Keynote‚ I have also calculated a fairly stable growth forecast for the industry
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Many of us have become accustomed to electronic payment systems. These systems will continue to increase as businesses and banks present more opportunities to use them. Resource: Ch. 9 of Essentials of Management Information Systems Answer the following questions in 200 to 300 words: 1. Name and describe various categories of e-commerce. The three main categories of e-commerce are: • Business-to-Consumer (B2C) electronic commerce involves retailing products and services to individual
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The following is a full environmental analysis of yupiepet.co.za starting with the micro environment‚ followed by the market environment and ending in the macro environment. The layout for each of the environments was taken from page 17 of the Business Studies grade 10 Learners Book‚ third edition 2018‚ Authored by Estie Meyer and Zain Strydom‚ and published by Consumo Publishers. Micro Environment: Micro environment factors‚ are factors close to a business that have a direct impact on its business
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Final Report Consumer Decision Making Process‚ Perception and Reference Group in Purchasing Samsung Galaxy Tab 2 10.1 Prepared for Prof. Val. Ortega by: Kam Kai Heng (12717040) Satrio Adi Bintoro (12525545) 13 September 2012
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Electronic Waste The mishandling of electronic waste also referred to as E-Waste‚ has lasting environment and social impacts on underdeveloped and struggling countries that become dumping grounds for unwanted and nonworking electrical and electronic components and devices. Many of the electronic-waste recycling facilities are located in South and East Asia. E-waste is a source of electronic parts and valuable metals for reuse. This industry is only profitable in Asia‚ because laborers work for
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External Environment Analysis JetBlue Airways Corporation (JetBlue) is a company that has focused on low-cost airline transportation service. It is also one of the top major airlines dominating the Domestic Airlines industry. To develop a better strategic business plan the company’s external business market and the effect it has on the business continuity plan must be analysis as well as the general‚ industry‚ and competitor environments. Another issue affecting companies is the role business
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