MANAGING QUALITY IN A GLOBAL SUPPLY CHAIN To appear in: Euro Asia Journal of Management (EAJM)‚ July 2002 Author: Affiliation: Adress: Prof. Peter Neergaard Copenhagen Business School CBS Solbjerg Plads 3 2000 Frederiksberg Denmark +45 38 15 24 04 pn.om@cbs.dk Telephone: E-mail: MANAGIN QUALITY IN A GLOBAL SUPPLY CHAIN ABSTRACT Based on literature in corporate citizenship‚ quality is defined as related to the product itself as well as to the environmental and social impact of
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Samsung Electronics Co.‚ Ltd. is a global leader in semiconductor‚ telecommunication‚ digital media and digital convergence technologies with 2008 consolidated sales of US$96 billion. Employing approximately 164‚600 people in 179 offices across 61 countries‚ the company consists of two business units: Digital Media & Communications and Device Solutions. Recognized as one of the fastest growing global brands‚ Samsung Electronics is a leading producer of digital TVs‚ memory chips‚ mobile phones
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AN EXPLORATORY STUDY OF INFLUENCES ON RETAIL SERVICE QUALITY: A FOCUS ON KUWAIT AND LEBANO Abstract: The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon‚ regions with long histories of trade. Retail service‚ however‚ has not been well documented in this region. To our knowledge‚ this is the first study that examines customer and salespeople perceptions of service encounters in these countries‚ in light of their culture
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2. We now turn to the future. Articulate three alternative strategies for Samsung going forward‚ i.e.‚ state which products/markets and which competitive advantages Samsung should emphasize‚ with particular emphasis on the threat from China. Compare and contrast these strategies‚ and choose one as a strategic recommendation. After thoroughly analyzing all the data we consider three strategies that Samsung could take in order to face the increasing Chinese competition are: • Partner with a Chinese
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------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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For immediate dissemination Samsung announces the galaxy S5 mini. Ahmedabad‚ September 09; today Samsung has announced innovative smart phone which expresses your personality‚ which offers best user experience. The device also enables your versatile life with features such as water and dust resistance‚ ultra power saving mode and finger scanner. Samsung has addressed the increasing demands of customers for extended battery life by using
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Beirut Arab University Faculty of Commerce &Business Administration Measuring Service Quality In Commercial Banks: An Empirical Study This is to certify that I have examined this copy of MBA project and have found that it is complete and satisfactory in all aspects‚ and that any all revisions required by the Final Examining Jury have been made. Prepared By: Malak Commite Members: Supervisor : Approved : ____________________ Examiner : Approved :_____________________ Examiner
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Byung-chul | Headquarters | Samsung Town‚ Seoul‚ South Korea | Area served | Worldwide | Key people | Lee Kun-hee (Chairman of Samsung Electronics) | Products | Apparel‚ chemicals‚ consumer electronics‚ electronic components‚ medical equipment‚ precision instruments‚ semiconductors‚ships‚ telecommunications equipment | Services | Advertising‚ construction‚ entertainment‚ financial services‚ hospitality‚ information and communications technology services‚ medical services‚retail | Revenue | US$ 247
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must look at delivering the service with the best quality in order to attract the most customers and have a competitive advantage over their rivals. The focus of this thesis will be only on horse racing and XYZ LTD as the company also offer to the public the possibility to bet on international football matches as well. It analyses the customer satisfaction on the different aspect of the service offered by XYZ LTD and also the expectation of the customers about the service before and their perception
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1. Company Background. Samsung Group is a South Korean multinational conglomerate company headquartered in Samsung Town‚ Seoul. It comprises numerous subsidiaries and affiliated businesses‚ most of them united under the Samsung brand‚ and is the largest South Korean Chaebol. Notable Samsung industrial subsidiaries include Samsung Electronics (the world’s largest information technology company measured by 2012 revenues)‚Samsung Heavy Industries (the world’s second-largest shipbuilder measured
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