Project Report submitted as a partial requirement for the award of Master of Business Administration (M.B.A) Degree to CUSTOMER PERCEPTION TOWARDS AFTER SALES SERVICE OF SAMSUNG With special Reference to Kanpur Directorate of Distance Education Madurai Kamaraj University‚ Madurai Under the Guidance of Scholar Prof. M.A. Naqvi Mukesh Mathur Director‚ College of Management Studies‚ (Enroll.No.12345789 ) Kanpur-208001
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March 5‚ 2014 Samsung Electronics Case Analysis This case study analysis on Samsung Electronics Company (SEC) and identify its competition advantages and threats. In this case‚ authors mainly talk about the business of Samsung Company in memory industry market. This paper consists by the following section: external analysis‚ internal analysis‚ and problem solution. ⅰExternal Analysis Using the six forces model to analyze this case‚ we can identify opportunities and threats of Samsung in the memory
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Samsung was founded by Byung-Chull Lee in 1938 when Byung-Chull Lee came to the nearby Daegu city. It was a small trading company with 40 employees. The word of Samsung means ‘three stars’ in Korea which represents big‚ numerous and powerful. Byung-Chull Lee established a sugar factory in South Korea in 1953. In his opinion‚ this act is important because this is the first manufacturer factory built after the Korean War. In 1960s‚ Samsung moved into various service businesses. Examples of the service
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Distribution Dossier Samsung Electronics India Limited Sales and Distribution Project By: Rohit Agrawal TABLE OF CONTENTS CONSUMER ELECTRONICS MARKET IN INDIA 4 LEADING COMPANIES 5 LG Electronics Inc. 5 Videocon Industries Ltd 5 Samsung India Electronics Private Limited 5 SAMSUNG ’S DISTRIBUTION CHANNEL 7 Role and key deliverables of channel members 7 Consumer Electronics Distribution 8 CHANNEL MEMBER MANAGEMENT 9 Monetary methods 9 Non monetary methods 9 Target setting mechanism
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Golan About Samsung: The Samsung Group is a multinational conglomerate corporation headquartered in Samsung Town‚ Seoul‚ South Korea. It is the world’s largest conglomerate by revenue. The Samsung Group is composed of numerous international affiliated businesses‚ most of them united under the Samsung brand including Samsung Electronics‚ the world’s largest electronics company‚ Samsung Heavy Industries‚ the world’s second largest shipbuilder and Samsung C&T‚ a major
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E BUSINESS PLAN – SAMSUNG ELECTRONICS E business plan 1- Samsung Electronics Eniwo Aruoture University of Phoenix Background Samsung Electronics founded in 1969 with its headquarters in Samsung Town‚ Seoul‚ is part of the Samsung Group‚ which includes
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Kashun Davis TMAN 680 Fall 2012 Balanced Scorecard: Samsung Samsung is the technology-based organization that will be the subject for my Balanced Scorecard. Founded in 1938 in Seoul‚ South Korea‚ Samsung Electronics Co. Ltd. engages in the manufacture‚ distribution‚ and sale of finished electronic products and device solutions worldwide. They offer consumer products‚ including mobile phones‚ tablets‚ televisions‚ Blu-rays‚ DVD players‚ home theaters‚ multimedia players; home appliances‚ such as
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Group 2 Samsung Electronics Executive Summary Recent quality related issues have put Samsung Electronics‚ one of the world’s largest technology companies at risk. These quality concerns‚ spiked through recent recalls and external complaints‚ have generated a flow of bad news coming to the desk of quality director Kevin Sarni. The issues most commonly found within the complaints related to display issues‚ customer service support‚ faulty electric components‚ audio‚ and safety. Of the main
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A Better Ending The quote‚ “Defeat is not the worst of failures‚ not to have tried is the true failure‚” by George Woodberry‚ helps define what I consider the biggest failure I have ever experienced. Throughout the years of my life I have grown to be a person who does not accept defeat and I fight with all my will for what I want and desire in life. My biggest failure is not submitting to defeat‚ but instead failing to help someone who desperately needed guidance‚ and coming to the realization years
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purchasing decisions. Samsung requirements of their own to create a world-class brand which attaches great importance to the quality of the product‚ which is mainly reflected in the following four areas: 1.High-quality products to establish a brand image‚ enhance brand value Need high-quality first-class brand quality assurance‚ Samsung’s leaders have long recognized that it put forward the idea of new operators in 1992‚ long Lee Kun-hee of Samsung Group firefly things Samsung started depending on
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