CHAPTER ONE INTRODUCTION Marketing decisions are very important to a firm’s success. In view of its ability to provide satisfaction to the growing wants and needs of the people‚ marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden
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“Employee Satisfaction in Kotak Mahindra” Certificate This is that the project titled “Employee Satisfaction in Kotak Mahindra” is an academic work done by “Amit kumar shah” submitted in the partial fulfillment of the requirement for the award of the Degree of BBA from MAIMS .It has been completed under the guidance of MR. JAGAT JYOTI BARUA . We are thankful to Kotak Mahindra for having allowed our student to undergo project work training . the authenticity of the project work will be examined
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Business Administration University of Lagos‚ Lagos State‚ Nigeria Olufemi Olabode Olayemi (Corresponding author) Department of Business Administration University of Lagos‚ Lagos State‚ Nigeria Tel: +234-1-802-370-5627 E-mail: femolayemi1@yahoo.com Olukunle. O. Oluwatula Department of Psychology‚ Redeemer’s University (RUN) RCCG City‚ Ogun- Nigeria Tel: +234-1-802-370-5627 E-mail: taluoshine@yahoo.com Patrick Sunday Okonji Department of Business Administration University of Lagos‚ Lagos State‚ Nigeria
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Patient satisfaction surveys and studies is an important tool in assessing the quality care outcomes. If designed and administered properly‚ the patient satisfaction surveys become excellent tools for assessing the quality of care received. However‚ there has long been a debate whether there is a correlation between patient satisfaction and quality outcomes‚ especially when the physician and the hospital compensation has been tied to the patient satisfaction measures. Patient satisfaction is largely
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Issues of Commencing University Table of Contents Page 1. Introduction……………………………………………………………………………...3 2. Literature review………………………………………………………………………...3 2.1 Adjusting to a new environment…………………………………………………..3 2.2 Time-Management…………………………………………………………………4 2.3 Balancing out university life………………………………………………………
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“Don’t be a settler‚ get rid of cable and upgrade to Direct TV.” This phrase in the “The Settlers: Satisfaction” ad makes viewers question if they are not getting the most out of life. This ad begins in a regular urban neighborhood with one old time farm house situated in the middle. The family shown are old fashioned people who live off the land. The mother asks the father why they don’t switch to Direct TV. The father insists they are settlers and‚ since they are settlers‚ it means they can ‘settle’
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A PROJECT REPORT ON Brand Preference Of Mobile Phones Among Ghaziabad’s College Students Submitted To: Supervisor Submitted By: Your Name Roll No.- XXXXXXX COLLEGE NAME Ghaziabad‚ U.P. CERTIFICATE This is to certify that YOUR NAME‚ student of COLLEGE NAME has completed her project on the topic of “ Brand Preference of Mobile Phones Among Ghaziabad’s College Students” under the supervision and guidance of SUPERVISOR Faculty member of COLLEGE NAME. To best of my knowledge the report is original
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LOW ENGLISH PROFICIENCY; CAUSES AND EFFECTS TO UNIVERSITY STUDENTS The low levels of English proficiency among university students nowadays becoming a hot issue among academic thinkers. This is because the students’ English language skills are not being developed during their higher education experience. Thus‚ reflects negatively on the quality of higher education and its graduates. The factors low English proficiency among most learners are due to two factors; internal factors such as no confident
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Contentment (or lack of it) arising out of interplay of employee’s positive and negative feelings toward his or her work. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job;[1] an affective reaction to one’s job;[2] and an attitude towards one’s job.[3] Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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