SUMMER TRAINING PROJECT REPORT ON “EMPLOYEE SATISFACTION” {Submitted in partial fulfillment for the award of degree of B.B.A}
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Page 1 Job Satisfaction: What is it? Why is it Important? How Can you Get it? by Kevin Scheid The issue of job satisfaction‚ what it is and why it is important‚ brings with it a great deal of research and opinion accompanied by a vast store of written material. However ‚ the topic j ob satisfaction lacks clarity and is sometimes controversial. The term “job satisfaction” is understood to mean everything from “making all aspects of a job easy for employees” to “making the job meaningful
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Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He
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[pic] IMPACT OF DEMOGRAPHIC FACTORS ON JOB SATISFACTION OF LECTURERS OF BUSINESS MANAGEMENT FACULTY OF UiTM (PERAK) AZMAWANIE BINTI AZMI NURLIYANA BINTI CHE ANOUR SARAH BINTI IDILFITRI SITI NUR FATIMAH BINTI MANAP FACULTY OF BUSINESS MANAGEMENT DATE OF SUBMISSION: JULY 2013 ACKNOWLEDGMENT Our thanks go firstly to our beloved lecturer‚ Dr Hayati bin Jalal for all her words of wisdom‚ continuous support and encouragement for us
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A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University‚ Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL
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THAT INFLUENCE EMPLOYEE’S JOB SATISFACTION IN HOTEL INDUSTRY CHAPTER 1: INTRODUCTION 1.0 INTRODUCTION This research is focusing on examine the factors that influence employee satisfaction in hotel industry. Employee satisfaction is one of the vital elements for a hotel to be success in future‚ it would help to gain the competitive advantages among competitors. The purpose of chapter one is to investigate the various factors that can affect employee satisfaction in hotel industry. Those factors
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What is Job Satisfaction? Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job‚an affective reaction to one’s job and an attitude towards one’s job. Job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect emotion‚beliefs and behaviours.This definition suggests that we form attitudes towards our jobs by taking into account our feelings‚ our
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Job Satisfaction - Introduction The father of scientific management Taylor ’s (1911) approach to job satisfaction was based on a most pragmatic & essentially pessimistic philosophy that man is motivation by money alone. That the workers are essentially ’stupid & phlegmatic ’ & that they would be satisfied with work if they get higher economic benefit from it. But with the passage of time Taylor ’s solely monetary approach has been changed to a more humanistic approach. It has come a
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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(1984) as “technical quality”. However‚ the first dimension is concerned with what the service delivers and on the other hand; the second dimension is concerned with how the service is delivered: the 27 Chapter – 2 Literature Review process that the customer went through to get to the outcome of the service. The topic of measuring service quality has been studied extensively in the past15 years. The study of
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