Integrating Self Service Kiosks in a Customer-service System Cornell Hospitality Report Vol. 10‚ No. 6‚ April 2010 by Tsz-Wai Lui‚ Ph.D.‚ and Gabriele Piccoli‚ Ph.D. www.chr.cornell.edu Advisory Board Ra’anan Ben-Zur‚ Chief Executive Officer‚ French Quarter Holdings‚ Inc. Scott Berman‚ U.S. Advisory Leader‚ Hospitality and Leisure Consulting Group of PricewaterhouseCoopers Raymond Bickson‚ Managing Director and Chief Executive Officer‚ Taj Group of Hotels‚ Resorts‚ and Palaces Stephen
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This paper will consider the facts associated with the case of Stella Liebeck versus McDonald’s‚ resulting from Ms. Liebeck’s efforts to collect for damages sustained when she spilled extremely hot coffee into her lap in 1992. The issues‚ applicable laws and the conclusion the jury reached will also be covered as well as the subsequent impacts on American tort law following this decision. The facts in the Liebeck case start with the incident description as recounted by Aric Press in the March
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The McDonald’s Coffee Case Back in 1992 when Stella Liebeck spilled McDonald’s coffee on herself‚ she never intended to sue. She simply asked for money to cover her medical charges and for the time her daughter was out of work caring for her. When she received an inadequate response from McDonald’s‚ that’s when she sought an attorney. This case has turned out to be one of the most misunderstood cases of our times. In Stella Liebeck’s defense‚ it can be said that McDonald’s should not have been
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McDonald & Wendys financial Statement Comparation Financial Statement Analysis Project The two companies that I will be comparing in this project are McDonalds and Wendys. Both of these companies are competitors in the same industry. I am using the information from their 2005 Financial Statements. Debt-to-Assets Ratio When comparing the debt-to-assets ratio of McDonalds and Wendys‚ you have to divide the firms total liabilities by their total assets. Essentially‚ the debt-to-assets
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carefully considered and established‚ usually during the strategic planning process. (Later‚ we’ll consider dimensions and concepts that are common to organizations.) Since McDonalds is a company which means it has a lot of employee who are working together to achieving a certain goal than it is considered an organization. McDonalds is the largest chain of fast food restaurants in the globe. McDonald’s restaurants are found in 119 countries around the world that serves nearly 47 million customers per
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Client: McDonalds Consultant: Jeremy Nowell Background & history: McDonalds has been a leading fast-food chain in the restaurant industry since 1955. Not only have they created some of America’s favorite pastime foods‚ but also they’ve been a leading force in creating global change with innovative additions such as drive-thru restaurants‚ college credits from their Hamburger University to chicken McNuggets and more! In 1954‚ after learning that the brothers‚ RIchard and Maurice McDonald were utilizing
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One of our group members currently holds a position at a McDonalds franchise on the Gold Coast. As a team we have collectively decided to take full advantage of this connection‚ and establish a sponsorship agreement with the Coolangatta Store. This store is one of four that the owner Michelle and Peter Orton own and run; Marina Mirage‚ Burleigh Heads‚ Coolangatta and Tweed Centro these four stores currently make up the over 780 McDonalds franchises Australia wide employing around 85‚000 people.
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Structure in 5 ’s: A Synthesis of the Research on Organization Design Author(s): Henry Mintzberg Source: Management Science‚ Vol. 26‚ No. 3 (Mar.‚ 1980)‚ pp. 322-341 Published by: INFORMS Stable URL: http://www.jstor.org/stable/2630506 Accessed: 22/01/2010 02:03 Your use of the JSTOR archive indicates your acceptance of JSTOR ’s Terms and Conditions of Use‚ available at http://www.jstor.org/page/info/about/policies/terms.jsp. JSTOR ’s Terms and Conditions of Use provides‚ in part‚ that unless you
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interest in the success of a business. A stakeholder can affect the businesses processes and outcomes. -MCDONALD’S STAKEHOLDERS- CUSTOMERS One of the main stakeholders for McDonalds is the customers. They have a stake in the business‚ because they buy food and bring in the revenue. If people chose to buy food elsewhere and McDonalds would have no customers and would fail as a business. Their interest as a stakeholder is the quality of the service and food. Customers are affected by large organisation
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business began as a barbecue restaurant in year 1940 by Richard and Maurice McDonald. Further in year 1948‚ the business has changed to a hamburger stand. McDonald’s was founded by Ray Kroc‚ who actually founded the business and opened the 1st McDonald’s Corporation as a franchise agent in year 1955. Ray Kroc foresees the large potential business worldwide growth so he had subsequently purchased the chain restaurant from McDonald brothers. McDonald’s Corporation focuses on hamburger as their main product
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